Medical Office Coordinator - Northwest Family Med - Full-Time
Company: Trinity Health Of New England
Location: South Bend
Posted on: July 13, 2019
Minimum $13.61 Maximum $19.73 JOB SUMMARY Responsible for
coordinating the day-to-day services of the front office or
clinical back offices services within a designated Network medical
practice location. The Medical Office Coordinator performs posting,
charge entry, and guided supervising functions. Services as the PCO
Coordinator. JOB DUTIES Actively demonstrates the organization s
mission and core values, and conducts oneself at all times in a
manner consistent with these values. Knows and adheres to all laws,
accreditation standards and regulations pertaining to patient
health, safety and medical information. Serves as the point person
and primary resource for the coordination of the front office or
clinical back office functions within assigned practice location.
Proficiently performs the necessary day-to-day job functions to
effectively and efficiently operate the front office or back
office. Fills in for posting, charge entry and all other job
positions vacant due to employee absences or unfilled positions.
Participates in department processes by providing direct specific
support duties such as the ordering of clinical and non-clinical
supplies, performs medical receptionist and medical records clerk
job duties, and or medical assistant duties depending on primary
front or back office role as assigned by manager. Actively supports
the implementation of annual operational goals and objectives for
assigned medical practice location. Ensures the provision and
delivery of cost-effective, high quality, accessible and efficient
customer oriented service delivery by physicians and associates of
assigned practice location(s). Prepares all office referrals and
documentation required by physicians. Downloads dictation and
reconciles outstanding dictation for each physician. Schedules
referrals. Prepares and/or coordinates all patient termination
letters. Calls prescriptions to the pharmacy and notifies patient.
Retrieves messages from the refill line. Serves as PCO coordinator.
Participates in new employee interview processes, orientation, and
employee training and employee competency assessments as requested
by Manager or Supervisor. Assures the accurate completion of all
required work activities associated with front office, clinical
back office, and medication room and/or staff responsibilities.
Ensures that current policy and procedures are utilized in the
daily performance of front office or clinical back office duties by
self and assigned staff. Assists in the provision of direct
training and coaching to staff in assigned area or responsibility
or location, assuring staff knowledge and understanding of all job
related policies, procedures and standards of service. Assumes
responsibility, as assigned by the Manager or Supervisor, for daily
staff scheduling of associates and assigns work activities
utilizing variable staffing techniques, cross-training
methodologies and cost benefit analysis processes for assigned
area(s) of responsibility or location(s). Assists the Manager or
Supervisor in ensuring that work systems, workflow and staffing
systems promote timely, efficient and cost effective service
delivery and customer satisfaction. Monitors, evaluates and audits
daily operational and/or financial activities of assigned area(s)
of responsibility and assures the integrity of work performed by
associates. Assists the Manager or Supervisor in ensuring the
maintenance of mechanical equipment, availability and adequacy of
supplies and the safety of the work environment in the assigned
area(s) of responsibility. Maintains technological competencies,
organization, and neatness in the work area. Completes all
mandatory in-services in required timeframe. Regularly assists
co-workers as needed. Utilizes resources in a manner, which
reflects an understanding of proper stewardship. May be responsible
for coordinating/tracking various programs of the office such as
patient training programs; and may assist in data collection and
analysis of such programs for performance improvement measures.
Performs other duties and activities as may be assigned. JOB
SPECIFICATIONS AND CORE COMPETENCIES Education: High School
graduate. Previous formalized medical office training preferred.
Successful work experience in a medical office setting desirable.
Licensure: None. Experience: Demonstrated experience and
responsibilities with three to five years experience in a medical
office practice or ambulatory medical service setting required.
Highly proficient and knowledgeable in the use of computers and
Microsoft and Medical Manager software programs,
procedure/diagnosis coding, clinical patient care activities, daily
patient accounts and financial management procedures and
customer/patient relations. Other Job Requirements: Possess strong
skills in verbal and written communication, problem solving, staff
supervision, multitasking, risk management and team performance
enhancement. Promotes and fosters a positive organizational culture
within medical practice location and network. Demonstrates
desirable behaviors, values and culture by personal example.
Complete the checklist below to identify physical and sensory
requirements, and environmental settings. May need to occasionally
travel to other SJPN locations within the three county area.
Assigned hours within your shift, starting time, or days of work
are subject to change based on departmental and/or organizational
Keywords: Trinity Health Of New England, South Bend , Medical Office Coordinator - Northwest Family Med - Full-Time, Administration, Clerical , South Bend, Indiana
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