Customer Service Representative
Company: Waterway Carwash
Location: Morton Grove
Posted on: March 4, 2026
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Job Description:
Join Waterway Carwash, a pioneer in the quality-driven car wash
industry since 1970. As a Customer Service Representative, you will
be at the forefront of customer interactions, ensuring that each
customer receives exceptional service and support. Your role will
involve handling inquiries, resolving issues, and maintaining the
high standard of customer satisfaction that Waterway is known for.
If you are a dynamic, service-oriented individual with a passion
for the automotive industry, we invite you to apply and become a
key player in sustaining our reputation as a leader in premium car
wash services. Greet customers and ascertain what each customer
wants or needs, without overwhelming or pressuring them. Explain
the different services offered by Waterway Carwash, suggesting
appropriate options based on the vehicle condition and customer
needs. Process transactions quickly and accurately, adhering to all
company policies and procedures. Handle customer complaints or
concerns with a polite and professional demeanor, resolving issues
where possible and escalating appropriately when necessary.
Maintain a thorough knowledge of all products and services
available at Waterway Carwash. Engage in ongoing training to ensure
skills and knowledge are up-to-date with industry standards and
technologies. Provide feedback to management on customer
satisfaction, service issues, and operational challenges. Strong
communication skills, both verbal and written. Ability to handle
stressful situations and high-volume customer interactions.
Proficient in using POS systems and handling cash and card
transactions. Detail-oriented with a knack for problem-solving.
Capability to work flexibly in shifts, including weekends and
holidays. Medical Insurance Dental Insurance Vision Insurance Life
Insurance 401k Certified Customer Service Professional (CCSP)
accreditation beneficial but not mandatory.
Keywords: Waterway Carwash, South Bend , Customer Service Representative, Customer Service & Call Center , Morton Grove, Indiana
