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Field Services Technician ll - Ft. Wayne, IN

Company: Mercury Broadband
Location: Warsaw
Posted on: August 4, 2022

Job Description:

Mercury Broadband Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone at Mercury Broadband to bring their authentic selves to work every day. We offer a variety of company benefits, Company trucks, weekday hours, no overnights, and family-friendly benefits to all of our employees.

  • Medical, Dental, and Vision Coverage
  • LTD and STD
  • Paid Time Off
  • Tuition reimbursement
  • Referral programs
  • Pension and Retirement Plans
  • Employee Discounts We create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact. Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high-capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Position Summary: The Field Services Team of Mercury Broadband is the customer-facing unit of the company. The team should be professional in attitude and appearance and engaged with our customer's needs. Field Services should be mindful and thorough in their work, following installation and safety guidelines, and instructions from the Field Team Leader. Key responsibilities and accountabilities:
    • Installation of broadband equipment at customer premises
    • Installation of broadband business and VoIP customer equipment
    • Interact with subscribers and represent the company in a professional manner
    • Properly configure and connect customer's home equipment to the Mercury Network
    • Troubleshoot broadband customer equipment
    • Troubleshoot and resolve network outages
    • Assigned company fleet vehicle. Responsible for notifying Team Lead of needed maintenance and completing vehicle inspection forms.
    • Assigned company tool bag. Responsible for tools and filling out tool bag inspection forms.
    • Responsible for assigned work orders ensuring completion and closeout
    • Assist in training Field Technician I
    • Assist sales team with localized marketing efforts
    • Survey and pass on any site recommendation for potential new business leads Skills & Requirements:
      • Follow cabling procedures for wiring homes and businesses
      • Comfortable working on ladders, roofs, attics, crawl spaces, and other confined and elevated locations
      • Basic mechanical skills
      • Knowledge of and ability to operate basic hand and power tools
      • Basic computer skills and proficiency with computers
      • Basic computer networking skills and knowledge
      • Use of PC based applications to program and diagnose various communications equipment
      • Clean driving record and valid driver's license
      • Self-Motivated
      • Customer service oriented and professional in appearance
      • Ability to communicate effectively, both orally and in writing
      • 2+ years as Field Technician I or equivalent on job experience
      • First Aid/CPR certified
      • OSHA 10 Company Provided Training:
        • Safety training
        • OSHA Certifications
        • Installation and equipment training
        • Ethernet wiring
        • Networking Training and Concepts
        • VoIP training PI185871426

Keywords: Mercury Broadband, South Bend , Field Services Technician ll - Ft. Wayne, IN, Engineering , Warsaw, Indiana

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