Account Manager Support Specialist

Company: Press Ganey Associates, lnc.
Location: South Bend
Posted on: January 14, 2020

Job Description:

About Press Ganey:

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Position Description/Overview:

Press Ganey currently has an exciting opportunity for an Account Manager Support Specialist in our South Bend, IN office. This role will support the Client Experience Department.

This position will support the Account Management team by absorbing standard workflow, taking ownership of CAHPS audit functions and assisting with client requests and special projects. Serving as the second set of eyes on manual processes to ensure 100% quality in the operational delivery of survey products and CAHPS audits for the Account Management team. This person will assist in the setup of new customers and/or services to reduce some of the back-end process work for the Account Manager when needed.

Duties & Responsibilities:

* Effectively manage proactive CAHPS audit process for the Mid-market team and coordinating appropriate client email notifications.

* Assist in the implementation of new clients and/or services for existing accounts as needed.

* Running and editing of manual reports for clients (response rate reports, chklogs, db2 commands, etc.) and for internal use to assess on-going stabilization of client surveying and receivables.

* Serve as the 2nd set of eyes for manual processes conducted by the AM.

* Assist with process improvement relating to quality issues that are discovered. Utilization of the Quality Management System (QMS) to track all issues, report on the follow-through and communication of such, and report trends of frequent issues and/or high-risk areas.

Qualifications:

* 2-4 years of experience

Minimum Education:

* Bachelor s Degree



All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit our web site at pressganey.com.

Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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Keywords: Press Ganey Associates, lnc., South Bend , Account Manager Support Specialist, Executive , South Bend, Indiana