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Managing Director

Company: Cameron Craig Group
Location: South Bend
Posted on: March 22, 2020

Job Description:

THE POSITION
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Are you a Managing Director with excellent customer service skills, LMA, planned profitability, process management/Quality Control experience? If you answered yes than we want to speak with you!
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OVERVIEW
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The Managing Director, Multi-Housing is assigned to the Market Rate portfolio along with supervising the regional managers of the Line of Business.
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ESSENTIAL FUNCTIONS
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  • Critical thinker able to assess, synthesize and communicate issues and solutions as a key part of the management team.
  • Results driven with strong project management skills to ensure consistent focus on key drivers and performance.
  • Manage multiple and complex operational matters and prioritize tasks to ensure corporate goals and time frames are met.
  • Proven improvement of operating results particularly revenue enhancement and cost-effective expense management.
  • Ability to maintain strong working relations with both internal and external clients.
  • Excellent customer service skills with the ability to respond effectively to the most sensitive issues, write reports, manuals, speeches and articles using distinctive style.
  • Effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. The ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

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    PRIMARY RESPONSIBILITIES
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    • Provides direction, supervision, mentoring and guidance to the portfolio and subsequent Regional Managers, Site Manager and Maintenance Personnel. The Market Rate portfolio currently consists of nearly 2,000 units.
    • Analyzes complex business/financial data and develop innovative solutions.
    • Leads lease-up efforts to attain occupancy goals through creative marketing outreach and training of the onsite management team.
    • Focuses on maintaining strong resident retention rates.
    • Updates, develops and implements policies and procedures and ensures all are implemented at each of the properties consistently.
    • Responsible for departments financial performance in market or region, provides recommendations for tactical and strategic planning.
    • Interacts regularly with clients to ensure that objectives are being met, anticipates and responds to client's needs.
    • Ensures each property is managed to achieve the goals of the ownership and mentoring staff to achieve different goals.
    • Oversees and completes the preparation of annual property budgets, forecasts, management plans, monthly performance reports, and variance reports; ensures the delivery of accuracy, timely and complete client communication.
    • Participates as necessary in hiring, evaluation, transfer, promotion and termination of staff within the Department.
    • Performs regular inspections of properties (minimum of semi-annual), recommends and directs alterations, maintenance and reconditioning of properties as necessary.
    • Collaborates with maintenance supervision to meet maintenance and capital improvement goals and objectives.
    • Ensure overall compliance with best practices for the industry.
    • As department grows, ensures new properties are integrated properly and timely.
    • Conducts and maintains relationships with "key" clients/tenants, industry and trade associations, representatives of government, public service organizations, customers and vendors as necessary.
    • Responsible for identifying training needs, tracking performance, coaching, and motivating the department.
    • Oversees research and implementation of new technology to improve operational efficiency for the properties.
    • Strategic involvement with project management of major repairs and/or capital improvements, as they are managed by direct reports.
    • Continually involved with the business development and growth of the department, both organically and with new clientele. Involved with sales presentations, as needed.
    • Prepare and analyze profitability analysis for managed accounts and provide recommendations for necessary fee adjustments and/or modified/continued services.

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      EDUCATION & QUALIFICATIONS
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      • BS or BA preferably in accounting, finance, or business management. College degree (minimum of 4 years, with preference in accounting, finance or business management)
      • 7-10 years' experience in Market Rate property management, focusing on luxury apartments.
      • Leadership experience. Prior experience in direct site management is a must including leasing and resident retention strategy and implementation experience.

Keywords: Cameron Craig Group, South Bend , Managing Director, Executive , South Bend, Indiana

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