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General Manager

Location: South Bend
Posted on: January 22, 2023

Job Description:

Job DescriptionWe are seeking a professional and customer-focused General Manager to oversee our hotel operations at our - Doubletree South Bend, in South Bend Indiana. Our ideal General Manager candidate must possess extensive knowledge of hotel operations, a positive attitude, the proven skills to oversee all operations activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience and create an team atmosphere that promotes learning and excellence.Job Requirements

  • The General Manager will provide exceptional customer service to all hotel guests, making their stay memorable while achieving company and Brand goals.
  • Ensures that all standard operating procedures, federal, state and local regulations with regard to associates, security, cash handling, guest relations and safety are followed.
  • Maintains and improves property standards and service to ensure guest satisfaction.
  • The General Manager will develop annual budget, marketing plan and capital expenditure plans.
  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Prepare and submit on a timely basis operational reports on performance metrics on financials, brand compliance and associate performance.
  • Ensure property hiring and all employee practices comply with company and legal requirements.
  • Hires, trains, and directs associates and managers as necessary keeping them well versed in all policies and procedures.
  • Accompany Sales team on sales calls and lead the sales effort.
  • The General Manager will become involved in community events and meetings.
  • Remain highly visible and be readily available for guests at all times.
  • Thoroughly understand and implement the Brand service culture.
  • Support team members to ensure the team's entire workload is completed daily.
  • Perform other duties as required.
  • Ability to gain knowledge of hotel systems and programs as well as math skills.
  • Ability to train other employees and assess/evaluate their performance in a fair and consistent manner.
  • Ability to supervise, train and motivate hourly associates within your department.
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. -QUALIFICATION STANDARDS:EducationBachelor's Degree required, preferably in Hospitality Management or related field or equivalent education/experience required. -ExperienceSeven years of hotel General Manager experience preferred.Hilton Experience preferred or fully branded hotel experience. -

Keywords: DOUBLETREE BY HILTON SOUTH BEND, South Bend , General Manager, Executive , South Bend, Indiana

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