Business Systems Manager

Company: Lerman Holding CO Inc
Location: South Bend
Posted on: November 19, 2023

Job Description:

Summary:The IT Business Systems Manager is responsible for the management of all business systems/applications used by the company in all functional areas including ERPs, CRM, online applications and shopfloor systems. This role is responsible for delivering high quality, high value business solutions while controlling costs.The Business Systems manager is responsible for establishing and maintaining positive business relationships throughout the business community. Their focus is to consistently add value back to the business by leveraging their knowledge and experience to provide solid business solutions in alignment with business objectives.This position requires knowledge of and experience in the following areas:Business System / Application Software Management:o Develop and execute a comprehensive Business System strategy aligned with business goals and growth planso Evaluate existing applications, identify areas for enhancement, scalability improvements, and cost optimizationso Collaborate with senior management to define business system roadmaps and make strategic decisions regarding application investments using cost/benefit analysis for new application and functionality requestso Provide oversite and direction to the rollout of the Dynamics 365 ERP softwareo Provide information and recommendations regarding emerging technologies and automation that may increase efficiency and/or reduce operating costs o Collaborate with the business to establish data retention policies and procedures that meet company and governmental requirementso Establish and lead system end-of-life procedures for the data offload and shut down of legacy systems no longer in service.Business System Support:o Design and provide structured approach with effective processes to deliver application and business process support, ensuring timely and effective resolution of user functional/technical issues and inquirieso Lead the business system support teams in responding to and resolving incidents, and user issues promptly and effectivelyo Establish and enforce service level agreements (SLAs) for response and resolution times, maintaining high user satisfactionEnd User Support and Satisfaction:o Manage and drive the applications support teams to provide top-tier user support, effectively addressing technical issues and maintaining strong user relationshipso Collaborate with other departments to identify recurring issues and propose long-term solutionsTeam Leadership and Building Effective Teams:o Provide strong leadership and mentorship to a team of business system support staffo Foster a collaborative team culture, encouraging professional growth, knowledge sharing, and continuous improvemento Conduct regular performance evaluations and provide constructive feedback to team membersBusiness System Deployment and Security:o Oversee the design, implementation, maintenance and support of company business systems, including all ERPs, web applications, shopfloor systems, system integrations (including EDI), data analytic and reporting tools o Ensure secure access and control over company data through application security and regular reviews of system access leveraging commonly held IT governance procedureso Collaborate cross-functionally to plan and execute software and application projects, upgrades, migrations, and disaster recovery strategiesVendor Management and Budgeting:o Manage vendor relationships, negotiate contracts, and oversee procurement of business system services and products Administration:o Monitor and manage the IT Business Systems budget, optimizing expenditure while ensuring service qualityo Apply Cost/benefit analysis calculations to all IT investment proposals that assure business valueo IT Governance - Maintain generally accepted computing controls and related IT policies and procedures as set by the leadershipCompetencies: (five most important)-- Interpersonal Savvy - ability to build and maintain positive relationships throughout the organization-- Leadership - the ability to influence, inspire and motivate team members to follow a direction or vision to achieve desired goals-- Customer Focus - strategically puts internal customer needs first, enhancing customer satisfaction and building strong customer relationships-- Building Effective Teams - ability to take a group of people and transform them into an effective and efficient team that fosters trust and confidence with internal customers-- Communication Skills (verbal and written) - the ability to explain tasks and goals clearly, provide feedback to team members and effectively communicate technical concepts to non-technical stakeholders Education & Experience: -- Bachelor's degree in Computer Science, MIS, or other related technical degree; MBA preferred -- 5+ years of IT leadership role experience -- Solid organizational and leadership skills -- Strong understanding of business processes, data flow and reengineering methodologies -- Knowledge of SDLC (software development lifecycle management) and software selection procedures to assure business requirements are met -- Experience in manufacturing and metals industry a plus -- Ability to work harmoniously and effectively as a leader Exceptional communication, negotiation, and interpersonal skills PI751bcdc662ec-25660-33268094

Keywords: Lerman Holding CO Inc, South Bend , Business Systems Manager, Executive , South Bend, Indiana