Director of Social Services

Company: Trinity Health Senior Communities
Location: South Bend
Posted on: September 2, 2024

Job Description:

Employment Type:Full timeShift:Day ShiftDescription:POSITION PURPOSETo plan, organize, develop, and direct the overall operation of the Social Services Department in accordance withcurrent federal, state, and local standards, guidelines, and regulations along with established policies and proceduresand as may be directed by the Administrator, to meet medically-related emotional and social needs of the resident.Disclaimer: The following statements are intended to describe the general nature and level of work assignedto this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties andskills required of the individual in this position. Other duties may be assigned as deemed necessary orappropriate by management.ESSENTIAL FUNCTIONS1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of TrinityHealth and Trinity Senior Living Communities in behaviors, practices, and decisions.2. Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents,visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calmenvironment throughout the community. Actively participates / intervenes with direct care as needed and as a rolemodel in ongoing Sanctuary Training of personnel.3. Execute assignments in a culture that is shared and collaborative across all divisions within TSLC.4. Establish and/or maintain departmental procedures that support the necessary operational functions for the SocialServices Department.5. Maintain department budget, place orders for equipment and supplies as necessary.6. Determine departmental staffing requirements and assist in the recruitment, interviewing, and selection ofpersonnel for the Community or Department.7. Monitor department work hours (including vacation and holiday schedules), personnel (if applicable), workassignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimumregulations and sanctuary budgeted PPD hours.8. Evaluate, develop, mentor, coach, counsel and discipline department staff. Supports community personnel fromother departments through coaching and mentoring to help achieve optimum standard of excellence. Addressesissues of concern through courageous conversation and notifies department manager of any interactions requiringattention.9. Participate in community surveys and when necessary develop a plan of correction for department deficiencies.10. Assume the authority, responsibility and accountability of directing the social service department and its programs.11. Participate in planning related to resident, family, and community interests. Participate in discharge planning,development and implementation of social care plans and resident assessments. Perform administrative duties suchas completing medical forms, reports, evaluations, studies, charting, arranging transportation, etc., as necessary,coordinating activities with other departments as necessary.12. Promotes optimum transition of resident for appropriate and safe placement for discharge. Provides ongoingcommunication with resident and responsible persons of progress/status during stay.13. Provide information to the resident/family on Medicare/Medicaid as well as other financial assistance programsavailable. Provide consultation to staff, community agencies, etc., in efforts to solve resident concerns through thedevelopment of social service programs.14. Keep abreast of economic conditions/situations, recommending adjustments that assure continued provision ofdaily social services.Director Social Services.doc Page 2 of 315. Assure social service progress notes are informative and descriptive of the services provided as well as theresident's response(s) to the service. Review and develop a plan of correction for social service deficiencies.16. Provides information and education for residents and responsible person on Advanced Directives to supportinformational needs. Collaborate with Interdisciplinary team related to advance directives and assures medicalrecords are compliant with the completion.17. Serve on, participate in, and attend various committees of the community (i.e., Infection Control, Policy Advisory,Pharmaceutical, MDQI, etc.) as required or appointed by the Administrator/Executive Director.18. Provide written and/or oral reports regarding social service programs and activities as directed by suchcommittee(s). Conduct grievance tracking and report out in the appropriate meeting. Evaluate and implementrecommendations as they may pertain to social services.19. Participate in resident/group council meetings as requested and provide support services to such council.20. Forecast needs of the department. Assist in preparing and planning the social services department budget, makingadjustments as necessary. Maintain current written records of department expenditures and cost reports.21. Respect residents' rights, including maintaining the confidentiality of all resident care information, knocking beforeentering a resident's room, and ensuring all social services personnel are knowledgeable of the residents'responsibilities and rights including the right to refuse treatment. Review resident complaints and grievances,making written/oral reports indicating what action(s) were taken to resolve them.22. Investigate and submit accident/incident reports to Human Resource within 24 hours after occurrence.23. Must function independently, make independent decisions, demonstrate flexibility, personal integrity and ability towork effectively with residents and personnel.24. Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordancewith the community policies and procedures.25. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TSLC CorporateIntegrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in amanner that reflects honest, ethical and professional behavior.26. Provide residents with information concerning resident rights, living wills, etc., explaining as necessary. Serve asgrief counselor to families in need.MINIMUM QUALIFICATIONS1. Must possess a bachelor's degree in social work or a human service field including but not limited to sociology,special education, rehabilitation counseling, or psychology along with one year of supervised social workexperience in a health care setting working directly with individuals.2. Must be licensed as a Social Worker in this State.3. Must be knowledgeable of state regulations and guidelines related to long-term care and specifically regardingsocial worker responsibilities. (i.e. MDS, Discharge Planning, Advance Directives, etc.)4. Previous experience working in long-term care or with the geriatric population preferred5. Must have one to two years' experience in a supervisory capacity in a hospital, skilled nursing care community, orother related medical community6. Must lead by example and possess superior customer service skills and professionalism7. Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment.8. Interpersonal skills to drive collaboration, commitment and productivity when working with cross-functionalteams, customers and end users.9. Self-starter, highly motivated with high energy level.10. Demonstrates superior written and verbal communication and presentation skills.11. Basic to intermediate proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basicknowledge and experience with electronic mail and calendaring system in PC LAN environment. Ability to typewith speed and accuracy.Director Social Services.doc Page 3 of 312. Possesses a high degree of personal accountability, responsibility and independent decision making abilities withthe skills to plan, organize, develop, implement and interpret programs, goals, objectives, policies and proceduresof the organization.13. Position requires minimal travel (less than 10%) within the Community's geographic region and to home office inLivonia, MI.PHYSICAL AND MENTAL REQUIRMENTS AND WORKING CONDITIONS1. Must be able to adapt to frequently changing work parameters.2. Must be able to see, hear and smell or use prosthetics that will enable these senses to function adequately so thatthe requirements of this position can be fully met.3. Primarily works inside with frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting.Must be able to push, pull, move and or lift a minimum of 25 pounds to a minimum height of 3 - feet and beable to push, pull, move and or carry such weight a minimum distance of 10 feet. May be necessary to assist in theevacuation of residents in emergency situations.Physical mobility that includes movement from place to place.Physical agility, that includes ability to maneuver body while in place.Dexterity of hands and fingers.Coordination, including eye-hand, hand-foot.4. Must possess the above ability with or without the use of prosthetics that will enable adequate functionality so thatthe requirements of this position can be fully met.5. Subject to exposure to noise, infectious waste, diseases, conditions, etc. including TB, HIV, HEP B viruses. Maybe subject to the handling of and exposure to hazardous chemicals.6. Must be able to speak, read and write the English language in an understandable manner.7. Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile individualswithin the community. Must possess the ability to deal tactfully with personnel, residents, family members, visitors,government agencies/personnel and the general public.8. Must not pose a direct threat to the health or safety of other individuals in the work place.9. Must be able to cope with the mental and emotional stress of the position.10. Must meet the general health requirements set forth by the policies of this community, which include a medicaland physical examination.11. May be required to work beyond normal working hours, on weekends and other positions temporarily whennecessary and may be subject to call back during emergency conditions. May be required to work on shifts otherthen those which originally hired. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Associated topics: alcohol prevention, children services, compassionate professional, crisis stabilization, lmsw, mental health counsel, resident needs, sexual assault, social services worker, welfare

Keywords: Trinity Health Senior Communities, South Bend , Director of Social Services, Executive , South Bend, Indiana