Customer Success Manager

Company: InRule Technology, Inc.
Location: Chicago
Posted on: May 10, 2025

Job Description:

InRule Technology, Inc. is a PE-backed SaaS company with hundreds of customers in more than 40 countries. Our integrated decisioning, machine learning, and process automation software enables IT and business leaders to make better decisions faster, operationalize machine learning, and improve complex processes. We are proud to be trusted by some of the world's largest banks, insurance companies, healthcare organizations, and governments for use in mission-critical applications. By making automation accessible, InRule increases productivity, drives revenue, and provides exceptional business outcomes.

InRule is seeking a Customer Success Manager to oversee the customer experience for a portfolio of high-value accounts, with a focus on retention and growth. In this role, you will build and foster deep relationships at multiple levels within customer organizations, ensuring alignment with their business goals, driving continual value, and developing long-term partnerships. You will proactively identify and resolve technical and non-technical roadblocks, ensuring customers achieve ongoing success.
This role emphasizes analyzing customer data to identify trends and patterns that enhance the customer experience and uncover expansion opportunities within customer accounts. You will create and deliver Executive Business Reviews, presentations, and strategic consultations to optimize adoption of the InRule platform. If you are a natural problem solver, quick learner, and thrive in a fast-growing company, we want to hear from you!

Responsibilities

• Oversee customer experience for a portfolio of high-value accounts with the goals of retention and growth
• Build and foster deep relationships at multiple levels of the customer organization, ensuring alignment with their business goals, driving continual value, and developing long-term partnerships
• Identify and work through technical/non-technical roadblocks preventing customers from continual success, proactively removing blockers where necessary
• Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the InRule platform
• Learn the InRule solution and educate our customers on the overall capabilities and flexibility of the software
• Partner with multiple internal cross-functional teams (Sales, Product, Professional Services) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation
• Analyze customer data to identify trends and patterns that help improve customer experience
• Identify expansion opportunities within the customer accounts
• Provide feedback to the Product Management team on current or desired product featuresDesired Skills and Experiences
  • 5+ years of relevant customer success experience with a history working with customer IT organizations
  • Strong organizational skills and must be detail-oriented
  • Exceptional ability to communicate and foster positive business relationships
  • Solid technical aptitude, ability to understand and connect customers' business goals with InRule's product capabilities
  • Passion for technology and for being a part of a fast-growing company
  • Experience driving and managing executive relationships
  • Strong written and verbal communication skills
  • Natural problem solver
  • Possess both technical and business acumen
  • Comfortable with ambiguity, uncertainty, and autonomy
  • Quick learner, always looking to learn more
  • Bachelor's Degree or equivalent experience
  • Experience with Salesforce is a plusLocation
    • Chicago, IL or Remote (Residence in the US is required)Who referred you to this position? Enter their first and last name here.
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Keywords: InRule Technology, Inc., South Bend , Customer Success Manager, Executive , Chicago, Indiana