General Manager - Burdick's & Lobby Bar

Company: Greenleaf Hospitality
Location: Kalamazoo
Posted on: June 2, 2025

Job Description:

OverviewTop Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You'll have the opportunity to work in a brand new restaurant with a team that is fun, high-energy, and passionate about Food and Beverage
• You will utilize your skills and experience in an environment that has been designed to enhance an energetic and entertaining experienceOverviewWe are seeking a seasoned and driven General Manager to lead the strategic direction, day-to-day operations, and team development for two of our premier food and beverage outlets: Burdick's Sports Bar, a vibrant, high-volume venue with a reputation for energy and excellence, and our Elevated Lobby Bar, a refined destination known for elevated service, craft cocktails, and sophistication.This role calls for a polished, guest-centric leader who is passionate about hospitality, operations, and team culture. You'll be charged with not only delivering exceptional service and financial performance, but also building a collaborative, accountable, and professional work environment that sets the tone for the entire property.ResponsibilitiesKey ResponsibilitesStrategic Leadership & Vision
  • Set the tone and vision for Burdick's and the Elevated Lobby Bar, aligning with overall hotel and brand standards.
  • Drive innovation, guest satisfaction, and revenue growth across both venues, consistently elevating the guest experience.
  • Represent the F&B division in cross-departmental planning and strategic initiatives with senior hotel leadership.Operational Excellence
    • Lead all day-to-day operations across both venues, ensuring consistent execution of service standards, SOPs, and quality control measures.
    • Establish and enforce high standards of cleanliness, professionalism, and attention to detail.
    • Ensure both outlets operate with efficiency, consistency, and excellence across all shifts.Financial Leadership
      • Full P&L ownership: monitor budgets, control costs, and drive profitability while maintaining service excellence.
      • Analyze financial reports and implement strategies to improve revenue, margins, and overall performance.
      • Oversee inventory management, vendor relationships, and procurement to ensure accuracy and minimize waste.Team Development & Culture
        • Build and nurture a high-performing team built on collaboration, respect, accountability, and passion.
        • Set clear expectations and lead by example in all areas of professionalism, service delivery, and personal presentation.
        • Foster a culture where feedback, training, and continuous development are part of daily operations.Guest Experience Leadership
          • Ensure guests receive a seamless, elevated experience in both venues - from game-day energy to lobby-level luxury.
          • Handle escalated guest concerns with discretion and resolve, maintaining brand integrity at all times.
          • Use guest feedback, service trends, and innovation to keep offerings fresh, relevant, and best-in-class.QualificationsWhat We're Looking For
            • Proven GM or senior leadership experience in upscale hospitality, restaurant, or hotel food & beverage operations.
            • Demonstrated expertise managing multi-outlet, high-volume environments with different service styles and guest expectations.
            • Strong P&L and financial analysis skills, with a track record of meeting or exceeding budget targets.
            • Deep understanding of service excellence, operational efficiency, and team accountability.
            • Polished, professional, and poised under pressure - a true ambassador of the brand and team culture.
            • Hands-on leader who thrives in both front- and back-of-house environments, driving performance through visibility and example.
            • A genuine passion for hospitality, food, beverage, and leadership.Prefered Qualifications
              • Hotel or resort F&B leadership experience is strongly preferred.
              • Background in both high-end and high-volume service environments.
              • Experience launching or repositioning food and beverage concepts is a plus.Why Join Us
                • Strategic Leadership Role: Influence and oversee two key F&B destinations with the support of a forward-thinking hotel team.
                • Empowered Culture: Be part of a culture that values leadership, innovation, collaboration, and excellence.
                • Career Growth: This is a high-visibility role with strong potential for advancement within our organization.
                • Competitive Compensation: Includes base salary, performance-based incentives, benefits, and professional development opportunities.What's in it for You
                  • A fast-paced and exciting work environment at one of Kalamazoo's premier sports bars.
                  • Competitive salary and opportunities for career advancement.
                  • Health, wellness, and meal benefits.
                  • The opportunity to lead a dedicated team and create a top-tier guest experience.
                  • Annual bonus opportunity
                  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
                  • 401K with 100% match up to 3% and 50% match upfor the next 2%
                  • Medical/Dental/Vision/Disability/Life Insurance
                  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
                  • Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
                  • 10% discount on GHG outlets
                  • (1) shift meal provided per day
                  • Discounted hotel rates at Choice Hotels Worldwide
                  • Monthly cell phone stipends
                  • Annual leadership classes and trainings
                  • Parental Leave Program
                  • Flexible work schedule
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Keywords: Greenleaf Hospitality, South Bend , General Manager - Burdick's & Lobby Bar, Executive , Kalamazoo, Indiana