Clinic Coordinator - Occupational Medicine - Beacon Medical Group

Company: Beacon Health Systems
Location: South Bend
Posted on: September 3, 2020

Job Description:

JOB SUMMARY - Reports to the Director or Practice Manager of the respective site within BMG. In collaboration with the Director/Practice Manager, is responsible for overseeing staff, filling in at the front and back office desk when needed and handles all the referrals. Identifies, analyzes and resolves day-to-day issues with staff, patients or clients. Responds to daily operational issues when the Director/Practice Manager is absent or unavailable. Focus: Adheres to the Keys to Success - Understands and Applies the Mission, Vision and Values of COM. o Provides courteous and knowledgeable customer service. o Guarantees safe, efficient and professional office environment for patients and staff. o Leads clinic staff while following COM's values. o Effective communication. MISSION & VISION - Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services. Vision: Our vision is to achieve: - Innovative health care and well-being services of the highest quality at the greatest value - Easy access and convenience - Outstanding patient experiences - Ongoing education involving physicians, patients and the community JOB SPECIFICATIONS Education and Experience o The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma, bachelor's degree is preferred. Two years of related healthcare experience is preferred. Knowledge & Skills 1. Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems. 2. Requires a working knowledge of clinical and front office job duties. 3. Demonstrates proficiency in computer skills (i.e., data entry, word processing and spreadsheets). A basic understanding of database applications is desired. 4. Requires solid office/secretarial skills, including the ability to operate standard office equipment as required by the needs of the office. 5. Demonstrates leadership skills necessary to gain the cooperation and support from the staff. 6. Requires the organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems. 7. Demonstrates good interpersonal and communication skills (both verbal and written) necessary to interact in a highly-effective manner and maintain positive working relationships. Working Conditions o Work is performed in a medical office setting. Physical Demands o Requires the physical ability and stamina to perform the essential duties of the position. ESSENTIAL JOB DUTIES The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position. 1. Assists in the overall operational staffing support functions of the assigned facility by: - Working with other administrative staff to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptionsal customer service. - Identifying, analyzing and resolving day-to-day issues with staff, patients or clients. - Ensuring the efficiency of patient flow into and out of clinic and of completion of documentation. - Assisting in the hiring and development of the front office and clinical staff. - Participating in professional development activities. Assist in front office and clinical staff in developing and implementing short and long-term work plans and objectives. - Manage the referral of patients to specialists and scheduling of test and treatment as requested by the provider. - Ensure office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated and offices are opened and closed according to established procedures. - Ensure that patients are treated courteously by the office staff, maintain strict confidentiality. - Perform annual employee performance appraisals, meeting with employees to discuss job performance, employee goals and accomplishments. - Review and use technical statistical data for reports and records including wait-time report, new company report and retention report to improve clinical procedures. - Perform front office and clinical duties as needed to ensure efficient flow of patients through the clinic. - Act as a point person for entry of new companies and changes to company profiles. - Act as a point-person with other departments (MRO-A billing etc). 2. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: - Maintaining records, reports and files as required. - Completing other job related assignments and special projects as directed. STANDARDS OF BEHAVIOR Patient/Customer Centered - Anticipates and takes proactive steps to ensure customer's needs are met - Places courtesy and service above routine and goes beyond customer expectations - Keeps patient/work environment neat and clean - Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible Respect - Keeps others well informed - Practices active listening - Develops and maintains positive working relationships - Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence - Seeks to understand patient's experience Integrity - Demonstrates integrity and strong business ethics - Utilizes time and resources in a prudent manner - Strives to continually improve department processes and services - Projects professional image through enthusiasm towards work, behavior and appearance Compassion - Demonstrates Beacon values verbally and through actions - Displays and exhibits caring behaviors with each interaction - Demonstrates self-awareness and sensitivity to the perceptions of others - Listens carefully to input and concerns and takes appropriate action - Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions Trust - Maintains confidentiality at all times - Fosters a sense of trust and collaboration among associates - Verbal and written communications are clear and effective - Responds to change in a positive manner ORGANIZATIONAL RESPONSIBILITIES - Associate complies with the following organizational requirements: - Attends and participates in department meetings and is accountable for all information shared. - Completes mandatory education, annual competencies and department specific education within established timeframes. - Completes annual employee health requirements within established timeframes. - Maintains license/certification, registration in good standing throughout fiscal year. - Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. - Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. - Adheres to regulatory agency requirements, survey process and compliance. - Complies with established organization and department policies. - Available to work overtime in addition to working additional or other shifts and schedules when required.

Keywords: Beacon Health Systems, South Bend , Clinic Coordinator - Occupational Medicine - Beacon Medical Group, Healthcare , South Bend, Indiana