Care Coordination Outreach Worker

Company: AUNT MARTHAS HEALTH AND WELLNESS INC
Location: Forest Park
Posted on: February 16, 2026

Job Description:

Job Description Job Description Position: Care Coordination Outreach Worker Department: Care Coordination Location: Remote Schedule: Full-Time (Evenings, weekends, and holidays as needed) Hourly Rate: $17.00 – $18.00/hour (based on experience) About Aunt Martha’s Aunt Martha’s Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We take a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. Summary Under the supervision of the Care Coordination Outreach Supervisor, the Care Coordination Outreach Worker supports the delivery of coordinated healthcare services for patients served by Aunt Martha’s Health & Wellness. This role completes health risk assessments, conducts outreach, schedules appointments following emergency department visits or inpatient discharges, and ensures a high level of patient engagement, service quality, and data accuracy in a fast-paced, remote environment. Essential Duties and Responsibilities Maintain patient confidentiality and ethical standards in accordance with agency policies. Deliver high-quality customer service using the AIDET model to meet and exceed patient needs. Utilize the Athena electronic health record system to document patient data and manage outcomes tracking. Complete health risk screenings for assigned care coordination patients. Conduct outreach via phone and virtual engagement; coordinate follow-up after ED visits or inpatient discharge. Provide health education focused on preventive care and appropriate emergency department utilization. Answer designated phone lines, route calls appropriately, and document messages accurately. Collaborate with health plans, hospitals, specialists, and physicians to support comprehensive patient care. Attend all required trainings, meetings, and Core Curriculum coursework. Perform other duties as assigned to support program goals. Key Competencies Dependable and reliable with strong follow-through. Ability to manage multiple priorities and adapt to changing processes. Detail-oriented with a data-driven, solution-focused approach. Ability to work independently and as part of a collaborative team. Strong written and verbal communication skills. Excellent organizational skills and attention to deadlines and compliance. Qualifications Education and Experience: High School Diploma or equivalent required. Experience with Microsoft Office programs and data entry required. Additional Requirements: Valid driver’s license and current auto insurance. Ability to work evenings, weekends, and scheduled holidays as needed. Compensation & Benefits $17.00 – $18.00 hourly rate (based on experience) Health, Dental, and Vision Insurance Disability & Life Insurance Paid Vacation, Sick Days, and Holidays Retirement Plan Employee Assistance Program (EAP) Discounts on services such as cell phones, restaurants, and more Equal Opportunity Statement Aunt Martha’s Health & Wellness is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status,

Keywords: AUNT MARTHAS HEALTH AND WELLNESS INC, South Bend , Care Coordination Outreach Worker, Healthcare , Forest Park, Indiana