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Customer Service Production Planner

Company: Tri-Pac Inc
Location: South Bend
Posted on: May 28, 2023

Job Description:

- - - - - - - - - - - - - - - - - - - -Customer Service Production -PlannerTri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an -Customer Service Production Planner -for immediate addition to our fast-growing team. -Job Description:The Customer Service/Production Planner is the friendly face of Tri-Pac interfacing between our customers and the Production Department. He/she builds a solid relationship with the customer ensuring open communication and establishing a solid foundation of trust. - The Customer Service/ Production Planner works closely with Tri-Pac's Production Department to ensure products are scheduled for production keeping in mind the customer's due date, product verification & release, run rates and staffing. - Attention to detail and multi-tasking are skills that are imperative to ensure smooth production, as well as a friendly can-do attitude. Responsibilities:

Receive all customer PO's and enter within 24 hours of receipt.Receive all quotes for existing and new customers.Match Purchase Orders to quotes.Enter Purchase Orders into SAP.Enter Work Orders and Batching Orders into SAP.Place orders on the Daily Schedule where capacity allows and based on the customers due date.Check allocation for material availability.Plan daily schedule based on run rates and staffing.Release orders in SAP prior to production.Attend and manage daily production meetings.Follow up with production and documentation for releasing when the product is complete.Close all production orders when complete.Create Shipping Documents (Packing List/BOL) and notify customers for shipping.Reach out to carriers as requested.Random price checks in SAP to ensure they match the quotes.On-Board all new customers - send NDA, CMA and other documents that are requested for startup.Build Bill of Materials (BOM) in SAP.Create part numbers.Update any part number changes.Attend all customer calls: daily/weekly as required.Lead new product meetings.Follow up with customers on down payment invoices.Random check line BOM's for accuracy.Pull customer samples and ship as required.Customer Reports.Manage Customer owned inventory.Close orders in SAP as completed.Log customer complaints and continue to follow up to ensure they are closed properly.Education and/or Experience
Bachelor's degree in Business Management or equivalent work experience Experience with SAP, Excel and Microsoft Office
2-3 years' experience in Production Scheduling and Customer ServiceGreat written and verbal communication skillsBenefitsCompetitive Salary/ Pay & Packages, Vacations, Insurance, 401K, Life Insurance, Disability (Long term/ Short term) and Continuous Training. -Work where you are HAPPY! -Tri-Pac, Inc. also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.www.tri-pac.usThank you for your interest and consideration of a career with Tri-Pac, Inc.Tri-Pac, Inc. is an Equal Employment Opportunity / Affirmative Action EmployerTo Staffing & Recruitment Agencies: Our Company does not accept unsolicited CV's or applications from agencies. We are not responsible for any fees related to unsolicited CV's or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.COVID-19 considerations:
All employees are mandated to wear masks while in any of the facilities. All employees are mandated to wear face shields, booties, hair nets and other PPE as required.Powered by JazzHR

Keywords: Tri-Pac Inc, South Bend , Customer Service Production Planner, Hospitality & Tourism , South Bend, Indiana

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