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Host/Hostess

Company: TGI Friday's
Location: South Bend
Posted on: November 11, 2019

Job Description:

A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.Specific responsibilities of the Host/Hostess include:* Greet incoming and departing guests warmly with a genuine smile and eye contact.* Uses visual cues to seat guests in either the bar or dining area depending on their preference.* Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.* Promptly answers incoming calls to the restaurant and provide appropriate service.* Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.* Tends to special guest needs and requests.* Follows all relevant brand standards to deliver Fridays Service Style.* Observes guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door). Requirements A TGI Fridays Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.Additional specific requirements for the Host/Hostess include:* Must be able to read menus* Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance* Must be able to clearly communicate guests' needs to Servers, Bussers, Managers, etc.* Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests* Must be able to walk and stand during the entire shift* Must be able to reach, bend, stoop and wipe* Must be able to articulate clear greetings and farewells to guests* Must be able to understand requests for assistance* Must be able to carry trays or supplies (10-30 lbs.)DISCLAIMER: THIS CONTENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. YOU ARE APPLYING TO A FRANCHISE LOCATION WHERE FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW. Minimum Age 16 Ability to Lift 30 lbs Ability to Stand 6-8 Hours Yes

Keywords: TGI Friday's, South Bend , Host/Hostess, Hospitality & Tourism , South Bend, Indiana

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