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Human Resources Business Consultant

Company: Community Bank, N.A.
Location: Syracuse
Posted on: January 25, 2023

Job Description:


OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.
OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup is able to provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.
OneGroups company culture sets us apart from the rest. Our core values, what we call "The OneGroup Way" consists of the following:
Knowledge Development - Professional growth but also understanding the company, workflow processes and the right people to get the job done. Adopting a growth mindset in everything we do.
Big Picture - How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.
Acknowledgement - Recognize others contributions, appreciate what others do and their strengths.
Transparency - An environment that encourages open communication and feedback.
Bigger Purpose - How do we become more than just an insurance company to our clients? We seek to enhance our clients businesses, support their mission and understand their challenges.


To assist with the management of small to medium size clients in providing employee benefit solutions, human resources solutions and customer service. Maintain necessary level of knowledge to support team projects and handle client needs. Support the account management and consulting teams with initiatives, clients and projects.
As applicable, work with new prospects and existing clients in the Small Group area, as well as with medium size clients to develop understanding of client needs and assist with benefit solutions, and as applicable, human resources solutions, and program recommendations. Coordinate the completion of any required account set up, project set up, enrollment paperwork and employee meetings and/or communications.
As applicable, work with clients to effectively process timely and accurate renewals. Gather the necessary information for renewals as well as identify new business opportunities. Obtain quotes and provide alternative options as needed.
Develop complete understanding of all benefit programs offered and underwriting guidelines of the various employee benefit carriers, and as applicable, curent Human Resources practices, processes and trends. Maintain awareness of new products developed, program changes or lawas and regulations that affect benefit programs or as applicable, labor and employment matters and communicate their impact with clients.
Assist clients with all customer service needs, problem solving and trouble shooting. Act as the interface with carriers or other resources to resolve issues and to ensure that programs are working as expected.
Record sales, renewal and service activities and updates in OneGroups benefit administration system.
Assist internal account managers and consultants with existing client servicing and new business leads.
Identify opportunities for new sales or cross selling potential.
Assist with individual programs, as needed.
Provide timely and accurate responses for general benefits questions, or as applicable, human resource questions, related to COBRA, etc.
As applicable, provide guidance to clients relative to the Affordable Care Act (ACA).
Schedule regular meetings with clients and vendors.
Assist consultants with projects, trainings, renewals, product applications and contract paperwork needed.
As applicable, develop an understanding of all benefit programs offered and underwriting guidelines of the various employee benefit carriers.
Provide general guidance on regulations and legistative matters.
As applicable, understand HR concepts and trends to be able to share with client. Stay abreast of federal, state, and local labor laws and the impact to clients.
Participate in client calls and meetings.
Understand employee benefit, and as applicable, human resources, products, services and resources, including carrier and client tools.
Support the team on various projects and participate as contributing member of team in client initiatives.
Participate in sales initiatives and cross selling programs and marketing events.
Foster an environment that upholds the OneGroup Way.
Other related duties as assigned.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion


Two year degree required, Four year college degree prefrred
NY Life and Health License preferred, if role is focused on Benefits
SHRM-CP preferred, if role is focused on HR Consulting
1+ year of experience in Benefits or HR, depending on focus of role
Excellent written and communication skills
Skills in related technology, Microsoft office, Excel, PowerPoint, etc.
Committed to providing excellent customer service
Work independently and be resourceful ini supporting projects and tasks
Successfully manage multiple tasks/projects, meeting defined deadlines
Excellent organizational skills
Ability to work effectively and efficiently with team members
Excellent presentation skills
May require overnight travel for client meetings and will require travel locally to client locations

Other Job Information

Hours: 40 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Community Bank, N.A., South Bend , Human Resources Business Consultant, Human Resources , Syracuse, Indiana

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