Customer Service Representative
Company: Xperts Group Open Positions
Location: Mount Prospect
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: Position Summary:
We’re seeking a Customer Service Representative with a strong
background in import /export operations. Experience in Import break
bulk and Export gateway process is ideal. The candidate will need
to have a freight forwarding mindset. Familiarity with how cargo
flows through airline terminals and US Customs and OGA’s is
necessary. An understanding of time-sensitive shipments in a
high-pressure, regulated environment. This role will work closely
with our dispatch team, drivers, freight forwarders, and airline
ground handlers to ensure smooth execution of import recoveries and
export Drops. Maintain real-time communication with clients,
providing timely updates and proactive solutions. Key
Responsibilities: Act as the main customer contact for import and
export shipments , with emphasis on pharmaceutical cargo.
Collaborate with freight forwarders, brokers, and Rockford and
O’Hare-based cargo terminals to track and confirm shipment status,
customs clearance, and pickup availability. Coordinate closely with
the dispatch team to schedule pickups and deliveries in alignment
with customer requirements. Handle shipment documentation ,
including AWBs, HAWBs, PODs, and temperature logs, ensuring all
documentation is accurate and audit-ready. Monitor shipments for
cold chain compliance and proactively prevent possible temperature
deviations Provide frequent and proactive updates to clients
regarding shipment status, delays, or issues. Work
cross-functionally with customer service, dispatch, and compliance
to ensure high service standards and adherence to GDP/GMP
guidelines. Support billing, quoting, and documentation audits as
needed. Utilize TMS and internal tracking systems to maintain
accurate shipment records and customer communications.
Organizational skill is a must What We Offer: Competitive
compensation based on experience Medical, dental, and vision
insurance Paid time off and holidays 401(k) with company match
Career development in a growing pharmaceutical logistics company
Supportive, fast-paced team environment near O’Hare Requirements: 3
years of experience in import/break bulk or export/gateway
operations, preferably in the freight forwarding or logistics
sector. Solid understanding of airport cargo operations ,
particularly O’Hare and Rockford terminals with ground handlers
(e.g., WFS, Swissport, Alliance Ground). Experience working with
pharmaceutical or temperature-sensitive freight is a strong plus.
Familiarity with cold chain handling, chain of custody protocols.
Excellent communication, organization, and multitasking skills.
Proficiency with Microsoft Office, TMS platforms, and industry
systems (e.g., CargoWise, CHAMP, etc.). Bilingual (English/Spanish)
a plus but not required.
Keywords: Xperts Group Open Positions, South Bend , Customer Service Representative, Logistics, Transportation & Drivers , Mount Prospect, Indiana
