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Sr. Systems Engineer

Company: Press Ganey
Location: South Bend
Posted on: March 22, 2020

Job Description:

Sr. Systems Engineer


IN - South Bend Office

Functional Area


Employment Status


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About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Job Overview

Press Ganey is looking to hire a Senior Systems Engineer to be based preferably out of the South Bend, IN offices. You could also be located in either Dallas, TX or Tampa, FL as well. The Senior Systems Engineer role is responsible for the design, implementation and optimization of systems and services in an enterprise data center environment. This role serves as a senior technical resource providing vision and guidance to system engineers and administrators as well as an escalation resource where required.

Duties & Responsibilities:

  • Design and implementation of systems as well as applications will be a focal point in this role. Enterprise projects requiring a primary engineering focus and resource will be a critical part of this role.

  • Serve as the escalation point to System Administrators and Engineers for Major Incident resolution and root cause determination.

  • Acts as a system engineering subject matter expert assisting the application development teams in the design, implementation and delivery of key solutions to the business.

  • Partnership with other Infrastructure and Technology functions, to ensure overall customer satisfaction on high-level projects, as well as day to day deliverables where required.

  • Guiding and mentoring system administrators and engineers on tasks and projects advancing business and technical knowledge to other team members

  • Investigate leading edge technologies that will help drive the business forward and provide a competitive advantage, not only in infrastructure, but within the industry.

    Skills & Qualifications:

    • BA/BS degree in Computer Science or Engineering

    • Expert understanding of server hardware, systems and application security and network technologies.

    • Ability to prioritize work efforts, identify and escalate issues and risks, and work collaboratively with peers to deliver solutions.

    • Help establish and implement enterprise class standards for Microsoft-based infrastructure systems

    • Strong working knowledge of Microsoft Windows Server administration and engineering.

    • Administration and engineering skills for all Windows services including AD, WINS, DNS, DFS, and DHCP.

    • VMware vSphere

    • Citrix XenApp and XenDesktop

    • Strong strength in Cisco products is a MUST

    • Networking Technology: TCP/IP, VPN (ASA tunneling), Wireless (9600 mod6), Routing (OSPF, EIGRP, BGP), Switching (9K, 7K, MDS), Firewall (ASA5585), SDWan, ACI, Tetration, ISE, Meraki Routers and Switches

    • Cisco CUCM 11.5, Spark, Jabber, Webex.

    • Telephony systems: specifically, Cisco (Call Manager, Unity, UCCX, etc.)

    • Telephony systems: voice trunking, PRI, and SIP services.

    • F5 LoadBalancers

    • Managing partners in: Telecom, IT augmentation,

    • SolarWinds NMP and Cattools skills

    • Excellent customer service, problem solving and conflict resolution skills.

    • Proven team player with outstanding interpersonal and communication (written & oral) skills.

    • Ability to motivate others to perform above normal expectations.

      Physical Demands:

      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      • Requires ability to periodically travel (by airplane) occasionally, including domestic flights to other Press Ganey offices.

      • Requires the ability to meet deadlines, frequent assignment changes, periodic heavy workload, rapidly changing environment, and dynamic business growth.

      • Requires ability to concentrate on detailed tasks for sustained periods of time.

      • Requires the ability to operate computer, printer, copy machine, calculator, other general office equipment, and to record written information.

        • Requires the ability to communicate with customers, users and vendor representatives in person, in writing, and on the telephone.

        • Requires the ability to read printed material.

        • Requires the ability to read vendor reference material and written user manuals.

        • Requires the ability to participate in interactive verbal group activities including brainstorming and application design working sessions.

          All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

          For more information about Press Ganey, visit our website at

          Press Ganey is committed to a diverse workforce and is an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled).

Keywords: Press Ganey, South Bend , Sr. Systems Engineer, Other , South Bend, Indiana

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