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Advisor

Company: Press Ganey Associates, LLC
Location: South Bend
Posted on: September 8, 2020

Job Description:

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

Position Description/Overview:

The Advisor is responsible for leading employee/physician engagement and integrated improvement initiatives with the clients he/she serves by delivering complex and customized analysis and proven solutions. The focus may range from advanced analytic, best practice, and/or integrated solutions based on client needs. Client solutions will include advanced and more highly customized products and services for unique needs. The Advisor will be an organizational development, employee engagement, change management, and/or performance improvement expert and will have direct accountability for partnering with client senior leadership to improve organizational outcomes and meet strategic goals. This position requires up to 25% travel to client organizations to build strong, committed, working relationships with client and decision makers. This role will initially support Strategic Management Decisions, a Press Ganey Solution.

Duties & Responsibilities:

Provides strategic Advisory support for engagement services clients, as outlined below. The focus may range between analytic and best practice support, based on client need and individual competencies/goals:

* Provides Advisory oversight and support for onboarding of new clients or new services according to standard Press Ganey process and leveraging the appropriate account team resources. With large or complex clients, may act as lead Advisor, coordinating the support of additional Associate Advisors or PG Subject Matter Experts to ensure a successful and timely process.

* Partners with client to create a Training Plan that is based upon recommendations from past successful implementations. Provides training and support (webinars and onsite trainings) for Press Ganey online tools, data analysis, and report interpretation) to primary contact and others as directed by client.

* Completes standard patient experience and/or engagement project deliverables or analytic reports as assigned (including, but not limited to, Engagement Executive Overviews and Key Driver Analyses).

* Provides direction and education to clients on developing dashboards and advanced analytic reports using PG data sources Engagement and Safety. Recommends custom report development when appropriate and facilitate CRA process as needed.

* Provides client support and recommendations for goal-setting strategy and process.

* Leverages Press Ganey s knowledgebase to share trends, key drivers and top performer best practices in patient experience, engagement, safety and/or other relevant industry research.

* Creates and documents a comprehensive partnership plan for the client articulating the organizational goals, priority areas for improvement, and how they will be implemented by the client and supported by the Advisor. Partnership plans may be focused on analytics, best practice implementation, or a combination of these.

* Provides ongoing client support, offering the client a choice of Advisory support models and providing as per selected scenario.

* Monitors the efficacy of current data and improvement strategies and recommend course corrections as needed.

* Provides leadership, direct mentoring, and professional development coaching to client data management and/or improvement primary contacts.

* Develops ongoing professional relationships with key stakeholders.

* Identifies client need for more intensive review and support and makes necessary referrals to Press Ganey Consulting Services.

Provides advanced Advisory Services support as appropriate to caseload, coordinating the participation of additional Advisors and cross-functional team members to promote client success:

* Onboarding Advisor

* Subject Matter Experts: Engagement,

* Education Services

* Press Ganey Change Management experts

* Product

Assumes responsibility for professional development via proactive review of Press Ganey thought leadership and Subject Matter Expert publications/resources. Seeks to expand own role as Subject Matter Expert via personal study, resource development, and knowledge sharing within and external to Press Ganey, and mentoring of others. Engages in continuous learning and development of healthcare industry knowledge.

Applies a standard approach to design, change management, and implementation first in support of the integration of engagement and patient experience, but also to subsequent opportunities identified for Advisory evolution/integration.

Works cross-functionally with the Sales Executive and Account Manager to assure partnership plans directly support the account plan for the client, and that services are setup, maintained and delivered in the form that meets the clients needs and is within the scope of the account plan / contract.

Requirements:

* PhD in Industrial/Organizational Psychology is required

* Minimum years of experience required: 3 years to 5 years of work experience required

* Proficiency in Microsoft Office applications; Advanced knowledge of Excel and SPSS

* Work experience in health care, consulting, human resources or related field

* Directly related experience in consulting, project management, and/or performance improvement areas:

* (Patient Experience, Employee Engagement, Clinical Quality, PI/Lean, Change Management, or OD, for example).

* Executive presence and experience working with senior leaders, managers and employees.
Excellent verbal and written skills, including presentations to large management groups. * Experience conducting data analysis, report interpretation, client training and support on online reporting tools.

* Demonstrated experience in achieving goals, completing tasks with high quality and on time

* Excellent verbal and written skills

* Demonstrated ability to multi-task and operate effectively in a fast-paced environment



All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit www.pressganey.com.

Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice Press Ganey will not discharge or in any other manner

Keywords: Press Ganey Associates, LLC, South Bend , Advisor, Other , South Bend, Indiana

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