Company: Press Ganey Associates, LLC
Location: South Bend
Posted on: September 8, 2020
About Press Ganey
Press Ganey pioneered the health care performance improvement
movement more than 30 years ago. Today, Press Ganey offers an
integrated suite of solutions that enable enterprise transformation
across the patient journey. Delivered through a cutting-edge
digital platform built on a foundation of data security, Press
Ganey solutions address safety, clinical excellence, patient
experience and workforce engagement. The company works with more
than 33,000 health care facilities in its mission to reduce patient
suffering and enhance caregiver resilience to improve the overall
safety, quality and experience of care.
The Advisor is responsible for leading employee/physician
engagement and integrated improvement initiatives with the clients
he/she serves by delivering complex and customized analysis and
proven solutions. The focus may range from advanced analytic, best
practice, and/or integrated solutions based on client needs. Client
solutions will include advanced and more highly customized products
and services for unique needs. The Advisor will be an
organizational development, employee engagement, change management,
and/or performance improvement expert and will have direct
accountability for partnering with client senior leadership to
improve organizational outcomes and meet strategic goals. This
position requires up to 25% travel to client organizations to build
strong, committed, working relationships with client and decision
makers. This role will initially support Strategic Management
Decisions, a Press Ganey Solution.
Duties & Responsibilities:
Provides strategic Advisory support for engagement services
clients, as outlined below. The focus may range between analytic
and best practice support, based on client need and individual
* Provides Advisory oversight and support for onboarding of new
clients or new services according to standard Press Ganey process
and leveraging the appropriate account team resources. With large
or complex clients, may act as lead Advisor, coordinating the
support of additional Associate Advisors or PG Subject Matter
Experts to ensure a successful and timely process.
* Partners with client to create a Training Plan that is based upon
recommendations from past successful implementations. Provides
training and support (webinars and onsite trainings) for Press
Ganey online tools, data analysis, and report interpretation) to
primary contact and others as directed by client.
* Completes standard patient experience and/or engagement project
deliverables or analytic reports as assigned (including, but not
limited to, Engagement Executive Overviews and Key Driver
* Provides direction and education to clients on developing
dashboards and advanced analytic reports using PG data sources
Engagement and Safety. Recommends custom report development when
appropriate and facilitate CRA process as needed.
* Provides client support and recommendations for goal-setting
strategy and process.
* Leverages Press Ganey s knowledgebase to share trends, key
drivers and top performer best practices in patient experience,
engagement, safety and/or other relevant industry research.
* Creates and documents a comprehensive partnership plan for the
client articulating the organizational goals, priority areas for
improvement, and how they will be implemented by the client and
supported by the Advisor. Partnership plans may be focused on
analytics, best practice implementation, or a combination of
* Provides ongoing client support, offering the client a choice of
Advisory support models and providing as per selected scenario.
* Monitors the efficacy of current data and improvement strategies
and recommend course corrections as needed.
* Provides leadership, direct mentoring, and professional
development coaching to client data management and/or improvement
* Develops ongoing professional relationships with key
* Identifies client need for more intensive review and support and
makes necessary referrals to Press Ganey Consulting Services.
Provides advanced Advisory Services support as appropriate to
caseload, coordinating the participation of additional Advisors and
cross-functional team members to promote client success:
* Onboarding Advisor
* Subject Matter Experts: Engagement,
* Education Services
* Press Ganey Change Management experts
Assumes responsibility for professional development via proactive
review of Press Ganey thought leadership and Subject Matter Expert
publications/resources. Seeks to expand own role as Subject Matter
Expert via personal study, resource development, and knowledge
sharing within and external to Press Ganey, and mentoring of
others. Engages in continuous learning and development of
healthcare industry knowledge.
Applies a standard approach to design, change management, and
implementation first in support of the integration of engagement
and patient experience, but also to subsequent opportunities
identified for Advisory evolution/integration.
Works cross-functionally with the Sales Executive and Account
Manager to assure partnership plans directly support the account
plan for the client, and that services are setup, maintained and
delivered in the form that meets the clients needs and is within
the scope of the account plan / contract.
* PhD in Industrial/Organizational Psychology is required
* Minimum years of experience required: 3 years to 5 years of work
* Proficiency in Microsoft Office applications; Advanced knowledge
of Excel and SPSS
* Work experience in health care, consulting, human resources or
* Directly related experience in consulting, project management,
and/or performance improvement areas:
* (Patient Experience, Employee Engagement, Clinical Quality,
PI/Lean, Change Management, or OD, for example).
* Executive presence and experience working with senior leaders,
managers and employees.
Excellent verbal and written skills, including presentations to
large management groups. * Experience conducting data analysis,
report interpretation, client training and support on online
* Demonstrated experience in achieving goals, completing tasks with
high quality and on time
* Excellent verbal and written skills
* Demonstrated ability to multi-task and operate effectively in a
All positions at Press Ganey require an applicant who has accepted
an offer to undergo a background check. The specific checks are
based on the nature of the position. Background checks may include
some or all of the following: SSN/SIN validation, education
verification, employment verification, and criminal check, search
against global sanctions and government watch lists, fingerprint
verification, credit check, and/or drug test. By applying for a
position with Press Ganey, you understand that you will be required
to undergo a background check should you be made an offer. You also
understand that the offer is contingent upon successful completion
of the background check and results consistent with Press Ganey's
employment policies. You will be notified during the hiring process
which checks are required for the position.
For more information about Press Ganey, visit
Press Ganey Associates, Inc. is an Equal Employment
Opportunity/Affirmative Action employer and well committed to a
diverse workforce. We do not discriminate against any employee or
applicant for employment because of race, color, sex, age, national
origin, religion, sexual orientation, gender identity, veteran
status, and basis of disability or any other federal, state or
local protected class.
Pay Transparency Non-Discrimination Notice Press Ganey will not
discharge or in any other manner
Keywords: Press Ganey Associates, LLC, South Bend , Advisor, Other , South Bend, Indiana
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