SouthBendRecruiter Since 2001
the smart solution for South Bend jobs

Customer Advisor

Company: IBEX
Location: South Bend
Posted on: October 16, 2020

Job Description:

IBEX Global

Customer Advisor

Bend, OR

Brief Description:

Ibex is thrilled to announce a NEW TELCO client! We are currently hiring 200 Premier Customer Advisors for one of the world’s leading Fortune 50 companies. We will support this telco giant by providing superior customer care to its highest valued clients.

We are excited to offer $18/HR plus incentives for this new program!!

Ibex is thrilled to announce a NEW TELCO client! We are currently hiring 200 Premier Customer Advisors for one of the world’s leading Fortune 50 companies. We will support this telco giant by providing superior customer care to its highest valued clients.

We are excited to offer $18/HR plus incentives for this new program!!

This will be located onsite in Bend, OR . We will be offering 4.5 weeks of PAID TRAINING to give you best in class training support and make sure you are armed with the knowledge and skillset to do this job before ever taking a live call! Your success is our mission!

The first class is October 12th. This is an opportunity to get in on the foundation of this campaign and be a part of the team that will become our future leadership! Apply now to start the conversation with your local recruiter and join our IBEXAWESOME Team!

ABOUT THE JOB

This role will provide top notch service to Platinum Level clients. This is an inbound customer care program designed to take calls from only the highest priority client base.

Key Responsibilities:

Deliver Video Streaming support

Answer questions regarding their service, and products

Educate clients on the available bundles, services to ensure they are taking advantage of all offers

Transfer the call to the appropriate support teams

Provide billing clarification, and remedy any discrepancies

Schedule or reschedule a service technician as needed

Follow call flow guidelines as outlined by the program

Achieve high customer satisfaction ratings in client surveys

Closing support tickets in a timely manner and with a satisfactory customer resolution

What You Will Bring:

High level understanding of the critical need to deliver superior service

Ability to keep step with a fast-paced environment and maintain a positive attitude

Ability to toggle between multiple windows while talking with the client and maintaining composure

Ability to learn multiple programs, research the issue, and articulate the solution

Excellent written and verbal communication skills

1-year experience providing customer service, face to face or over the phone

25 WMP Typing speed

Must be 18 years or older

About IBEX:

At IBEX, our focus is on providing a smooth candidate experience, a training environment that is conducive to the learner, benefits and perks for our agents all to ensure that we have agents of the highest caliber. We know a happy agent makes a quality agent. You make the difference for our customers and your interactions influence how they feel about the brand they have chosen. Our agents matter!

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 22,000 employees. We have had a presence in Bend, OR for 13 years and look forward to continuing to grow this location.

View Full Job Description

Upload Resume

Select a resume and submit, OR select submit to move forward without uploading a resume Choose from Drive Choose from OneDrive Choose from Dropbox Browse For Resume Or Copy & Paste Your Resume Text Below:

Choose from OneDrive

Keywords: IBEX, South Bend , Customer Advisor, Other , South Bend, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Licensed Practical Nurse - LPN
Description: Job Description Description HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and (more...)
Company: Heartland Health Care
Location: Battle Creek
Posted on: 10/28/2020

Choose your own schedule - earn pay plus tips
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Battle Creek
Posted on: 10/28/2020

CDL-A Flatbed Owner Operator Truck Driver- Same Day Pay
Description: Job Description CDL-A OTR Owner Operator Truck Driver Jobs Grow your CDL-A business with flatbed, step deck amp heavy haul routes At Bennett Motor Express, we know there's nothing more important than (more...)
Company: Bennett Family of Companies
Location: Portage
Posted on: 10/28/2020


Cleaner
Description: Job Description ABM, a leading provider of integrated facility solutions,
Company: ABM Industries
Location: Battle Creek
Posted on: 10/28/2020

Orthopedics - Ortho Travel Nurse RN
Description: Nationwide Travel Nurse Jobs - Orthopedic RN--- Are you looking for a new nursing job Would you like to spend the season somewhere you've never been Hospitals nationwide are looking for qualified registered (more...)
Company: HealthCare Travelers
Location: Battle Creek
Posted on: 10/28/2020

Deliver Food With Uber Eats
Description: Deliver Food with Uber Eats
Company: Uber Eats
Location: Portage
Posted on: 10/28/2020

Get New Installing/Repairing Window Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Battle Creek
Posted on: 10/28/2020

CDL-A Flatbed Owner Operator Truck Driver- Same Day Pay
Description: Job Description CDL-A OTR Owner Operator Truck Driver Jobs Grow your CDL-A business with flatbed, step deck amp heavy haul routes At Bennett Motor Express, we know there's nothing more important than (more...)
Company: Bennett Family of Companies
Location: Battle Creek
Posted on: 10/28/2020

Security Guard
Description: Security Officer Securitas is the most locally-focused security company in the United States, with over 640 local branch managers and approximately 86,000 security officers who provide unmatched security (more...)
Company: Securitas Security Services USA Inc
Location: Battle Creek
Posted on: 10/28/2020

Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like
Company: Shipt
Location: Portage
Posted on: 10/28/2020

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

South Bend RSS job feeds