Champion Enterprises, Incorporated
Job Title: Junior Entry Level Dispatcher
FLSA Status: Exempt
Job Description: This position would be great for someone who is
looking for a new career in the ever growing transportation
industry. No transportation experience needed.
Summary Schedules and coordinates shipments with owner operators
by performing the following duties.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Enters units into the system that are ready for dispatch;
Compiles list of available owner operators and available trips.
Assigns vehicles according to factors such as, length, purpose
of trip, freight or passenger requirements, and preference of
Issues keys, record sheets, and credentials to drivers.
Confers with owner operators to expedite or locate missing,
misrouted, delayed, or damaged merchandise.
Is required to be available after normal business hours for
phone calls from the answering service; and available if need be to
return to office after normal business hours to attend to owner
Print off dispatch, pulling the packets and any permits needed
for the trip. Putting all the necessary paperwork into an envelope
and write drivers name on it. You need to make notes on drivers pay
worksheet when needed and get management approval (written on pay
worksheet) on any rate change or extra pay; these then need to go
to the pay clerk.
Calling drivers when necessary to dispatch out loads, taking
phone calls from drivers and answering their questions.
Other projects assigned by terminal manager to help keep office
running smoothly including but not limited to the following: doing
yard inventory, asking customers for freight, entering claims into
Trip Track, gathering paperwork for shipments, ordering permits,
processing border crossing paperwork.
To perform the job successfully, an individual should
demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; uses reason even when dealing with emotional
Customer Service Manages difficult or emotional customer
situations; Responds promptly to customer needs.
Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality; Listens to others without interrupting;
Keeps emotions under control; Remains open to others' ideas and
tries new things.
Oral Communication Speaks clearly and persuasively in positive
or negative situations: Listens and gets clarification; Responds
well to questions; Demonstrates group presentation skills;
Participates in meetings.
Written Communication - Writes clearly and informatively; Edits
work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret
Teamwork - Balances team and individual responsibilities; Gives
and welcomes feedback; Supports everyone's efforts to succeed.
Diversity - Demonstrates knowledge of EEO policy; Shows respect
and sensitivity for cultural differences; Promotes a
Ethics - Treats people with respect; Keeps commitments; Inspires
the trust of others; Works with integrity and ethically; Upholds
Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; Supports
organization's goals and values; Supports affirmative action and
Judgment - Displays willingness to make decisions; Exhibits
sound and accurate judgment; Supports and explains reasoning for
decisions; Includes appropriate people in decision-making process;
Makes timely decisions.
Motivation - Demonstrates persistence and overcomes obstacles;
Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently; Plans for additional resources; Sets goals
and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways
to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in
timely manner; Works quickly.
Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions; Uses equipment and materials
Adaptability - Adapts to changes in the work environment;
Manages competing demands.
Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent; Arrives at
meetings and appointments on time.
Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals.;
Completes tasks on time or notifies appropriate person with an
Initiative Volunteers readily; Undertakes self-development
activities; Seeks increased responsibilities; Asks for and offers
help when needed.
Innovation - Meets challenges with resourcefulness; Presents
ideas and information in a manner that gets others' attention.
Qualifications To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and/or Experience
High School degree or G.E.D.
Ability to read and comprehend simple instructions, short
correspondence, and memos; Ability to write simple correspondence;
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form; Ability
to deal with problems involving several concrete variables in
To perform this job successfully, an individual should have
knowledge of basic computer usage and typing.
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is
regularly required to talk or hear. The employee is frequently
required to sit; use hands to finger, handle, or feel and reach
with hands and arms. The employee is occasionally required to
stand; walk and stoop, kneel, crouch, or crawl. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
Work Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
While performing the duties of this Job, the employee is
occasionally exposed to the risk or electrical shock. The noise
level in the work environment is usually moderate.