Store Manager

Requirements:

Ability to believe in our customer centered culture to deliver a superior customer service experience.

Description:

The Shoe Carnival Store Manager assists the General Manager with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

• Demonstrates Total Customer Service Standards and leads by example.
• Participates in managing overall store operations to meet and exceed sales, operational, and liquidation goals, and store and department standards.
• Identifies safety concerns, resolves customer issues, and follows Loss Prevention guidelines to deter theft and manage mismates.
• Makes smart hiring decisions by assisting with active recruiting, interviewing, and hiring the highest caliber associates available for in store needs.
• Trains and develops associates for growth in a manner that increases sales, ensures customer satisfaction, and maintains training compliance.
• Assists with delegating daily tasks to ensure productivity, provides conflict resolution, and coordinates meals/breaks.
• Assists with timely administration of progressive discipline, timecard punch edits, store schedules, report review, and communication.
• Ensures all claims of harassment and discrimination are immediately reported.
• Ensures that stores are cleaned, maintained, and merchandised in accordance with company standards.
• Supervises and ensures compliance of all cash handling procedures and provides overrides, performs safe and till counts, and reconciles cash settlements.

Requirements:

• 3 years of supervisory experience or Bachelor's degree.
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent leadership, sales and customer service skills.
• Ability to execute the concept by understanding and applying report(s) information.
• Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion and General Manager Certification exam within 18 months of hire or promotion date.
• Ability to manage, train, and mentor associates to assure company standards and processes are met.
• Ability to work flexible schedules including nights, weekends and holidays.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay
• Paid Time Off (Vacation & Sick Time)
• Comprehensive Medical, Dental, & Vision Benefits
• Flexible Spending Accounts
• Life, Disability, and Voluntary Benefits
• Employee Assistance Program
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee & Family Discounts
• Relocation Opportunities

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