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Membership and Enrollment Specialist

Company: Enterprise Engineering Inc.
Location: Rolling Prairie
Posted on: November 22, 2021

Job Description:

30 Openings Membership and Enrollment Specialist- Role 1 Membership and Enrollment Specialist - Bilingual - Role 2 Ability to proficiently read, write, and speak in both English and Spanish/Korean/Mandarin/Vietnamese/ Chinese is required Remote Opportunity Role and Responsibilities Provides Level 1 support by answering incoming calls regarding Enrollment, Eligibility and/or Premium Billing Questions. Collaborates with internal and external Partners to resolve Level 1 Enrollment and Eligibility issues. Facilitates collection of outstanding premium. Work with State-based exchange and Federal Facilitated Marketplace (FFM) to resolve Level 1 enrollment, premium, APTC/CSR disputes or discrepancies. Participate in the discovery and resolution of root cause for recurring issues. Work with Members in grace period to resolve billing issues and/or collect outstanding premium. Ensure that all customer needs and problems are properly communicated and managed in a way that maintains great customer relationships. Qualifications and Education Requirements Must be detailed oriented and present critical analytical thinking skills Must display active listening skills Must present strong ability to read and comprehend material presented both orally and in writing Organized and be able to prioritize work to meet deadlines Works independently with little supervision Able to thrive and adapt in a fast paced, stressful environment Must be flexible to change and open to learning new tasks as assigned Must have experience using Microsoft Office, along with general typing skills Understanding of regulatory and compliance rules surrounding enrollment and eligibility Must have 1-2 years of Healthcare knowledge High School diploma or GED required. One to three years of customer service experience required in a call center environment. Must have previous knowledge and/or experience working with Individual Family Health Plans(IFP), Federally Facilitated Marketplace(FFM) and the Affordable Care Act(ACA)

Keywords: Enterprise Engineering Inc., South Bend , Membership and Enrollment Specialist, Other , Rolling Prairie, Indiana

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