IT Support Temp
Company: Infinity Consulting Solutions
Location: South Bend
Posted on: May 15, 2022
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Job Description:
TITLE: IT Temp
Location: South Bend, IN
We are looking for an IT Temp (8 to 5 - Mon thru Fri) to manage IT
assets including but not limited to: configuring laptops and PC's,
shipping to end users and provided basic support. The IT Temp will
be part of a team supporting the entire organization as they
continue to grow and expand. The ideal person will have experience
working with Intune and have the ability to read documentation on
how to configure and ship out IT equipment. You must be able to
work independently with minimial supervision.
Responsibilities:
* Follow SOP's and documentation to configure and ship laptops and
PC's
* Works independently with little supervision to troubleshoot,
resolve and/or escalate most moderately complex IT issues related
to technical difficulties with hardware, software, and the
network.
* Manage and process team tickets and requests according to
predefined SLAs.
* Follow up on unresolved ticket status on behalf of end-users.
* Troubleshoots issues and research issue origins to resolve
tickets.
* Interacts with and verifies end-users to collect information,
clarify needs and to determine course of action.
* Provide imaging support as required for new user setups.
* Ensures compliance with policies and procedures, and
standards.
* Seek to develop self and skills needed to be prepared for future
opportunities consistently.
* Other duties as assigned.
Qualifications
* Years of Experience: 2+ years in relevant area.
* Prefer CompTIA A+, MCP, HDI certifications, ITIL
certifications
* Experience with Intune is preferred
* Minimum of two or more years of experience on a Service Desk
supporting an online service and/or customer service in a technical
field is highly desirable.
* Requires ability to concentrate on detailed tasks for sustained
periods of time.
* Requires the ability to operate computer, printer, copy machine,
calculator, other general office equipment, and to record written
information.
* Requires the ability to communicate with customers, users, and
vendor representatives in person, in writing, and on the
telephone.
* Highly proficient in Microsoft Office (Word, Excel, Outlook,
PowerPoint)
* Experience with Active Directory, Office 365 Administration,
Microsoft Endpoint Management preferred.
* High degree of initiative, mature judgement, and discretion.
* Must perform well in high-energy, dynamic, and team-oriented
environments.
* Effective organization and time management skills with the
ability to work under pressure and adhere to project deadlines.
* Strong communication, interpersonal, and analytical skills.
* Ability to work independently and in a dynamic and fast paced
environment.
* Good oral and written communication skills, good investigative
and customer service skills.
* This role operates in a standard office environment, and
routinely uses standard office equipment such as computers, phones,
photocopiers, and filing cabinets.
* Frequently life and/or move up to 25 pounds, and occasionally
lift and/or move up to 50 pounds.
* Overtime, evening, and weekends may be required.
About Infinity Consulting Solutions
At Infinity Consulting Solutions our mission is to cultivate
successful long term relationships with candidates and clients
matching the right candidate with the right client. We believe
technology cannot replace the real personal relationships we
cultivate. We reject the notion that technology alone is the answer
to staffing which is why we our successful partnerships rely on
collaboration NOT automation. ICS has been providing flexible
staffing solutions for over 20 years in Information Technology,
Compliance, Accounting / Finance and Corporate Support. Our
staffing solutions include Contract, Temp to Perm and Permanent
Placement.
ICS is an Equal Opportunity Employer.
Keywords: Infinity Consulting Solutions, South Bend , IT Support Temp, Other , South Bend, Indiana
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