Dealer Relations Representative

Company: Grand Design RV
Location: Middlebury
Posted on: August 7, 2022

Job Description:

Job DescriptionWant to feel appreciated and respected? Come join the Grand Design RV Team. We are proud of the workforce that has been hand-picked with an excellent reputation for second-to-none industry craftsmanship. At Grand Design our goal is simple - continue leading the industry with quality products while improving the customer's RV experience before, during and after the sale. We strive for nothing less than customers and/or team members for life and we would be honored to personally welcome you to the Grand Design RV family! If you are interested in the Dealer Relations Representative position you will:

• Process Dealer submitted pre-authorizations within 24-hour time frame.
• Ensure required data is captured and properly noted / advised to Dealer Partner.
• Answer Dealer calls and maintain 2% or less AB rate - Same Day Responses.
• Process and respond to Dealer emails - Same Day Responses.
• Be sure accurate Flat Rate Codes are being utilized and proper Fault Codes are assigned.
• Provide accurate technical diagnostics to Dealer Partners.
• Evaluate transport damaged units & determine best course of action/final inspection of repairs.
• Provide systematic assistance within Dealer Portal and processing procedures.
• Report any redundant failures of product or manufacturing to the Dealer Relations Manager.
• Properly assign and follow Escalation Procedure for all Safety related concerns.Successful candidate must be organized, positive and friendly with a follow through mindset. If you are the right candidate for this role you would be eligible for medical, dental, vision, life, EAP and various voluntary insurance. In addition, you will be part of a winning team that makes a difference.Grand Design is an Equal Opportunity Employer.*THIS IS AN ONSITE POSITION*
  
  Job Posted by ApplicantPro

Keywords: Grand Design RV, South Bend , Dealer Relations Representative, Other , Middlebury, Indiana