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Transition Team Lead

Company: Indiana State Job Bank
Location: South Bend
Posted on: September 21, 2022

Job Description:

Job Description SummaryThe Transition Team Lead has responsibilities that include assisting trainees during training and transitioning to production. Help with developing and maintaining process and procedures at the direction of the Supervisor which may include but not limited to facilitating realistic job role plays.Serves as subject matter expert regarding the review of supporting documents submitted by consumers for the purpose of satisfying documentation requests.Must have knowledge and work experience with State eligibility programs such as; CHIP, TANF, Food Stamps, Medicaid or LTC in a call center environment.Job SummaryEssential Duties and Responsibilities:- Assist supervisor by monitoring performance of assigned staff and providing input when appropriate.- Train and evaluate performance of staff as directed by supervisor.- Help develop and maintain processes and procedures.- Maintain effective interdepartmental relationships.- Facilitate meetings as needed.- Ensure that staff maintains updated knowledge of the program.- Provide the supervisor with updates on all issues regarding quality, training, policy, procedures, staff issues, case determination and appeals activity.- Serve as the content knowledge expert concerning the review and research of verification documents.Minimum Requirements:- High School diploma or equivalent or Associate degree with 1.5 - 4 years of experience.- Additional training or education in area of specialization.- Works on a variety of assignments requiring considerable judgement and initiative.- As a skilled and experienced specialist, completes tasks in resourceful and effective ways.- Able to draft or modify training materials and procedural documentation accurately.- Skilled in handling challenging communications with external contacts for escalated matters.- Act independently to determine methods and procedures on new assignments.- Serves as facilitator and team leader, allocating work and providing guidance and training to others in field of specialization.- Perform quality assurance on work of others in team.MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.EEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Keywords: Indiana State Job Bank, South Bend , Transition Team Lead, Other , South Bend, Indiana

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