Automotive Service Advisor

Company: Mike Anderson Auto Group
Location: Rochester
Posted on: November 25, 2022

Job Description:

Mike Anderson Chrysler, Dodge, Jeep, Ram of Rochester, Indiana has an immediate need for an experienced service advisor. The service advisor greets customers, listens to their description of the problem(s) or service needed, determines the type of service required, and prepares repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

We offer compensation that is commensurate with experience, specialized and proven training, a competitive benefits package, and the opportunity to be part of a winning team that strives for employee satisfaction, customer satisfaction, and professional development.

*RESPONSIBILITIES: *
* Schedule service appointments. Obtain customer and vehicle information prior to arrival.
* Greet customers in a timely, friendly manner and begin repair order.
* Help identify mechanical problems by visual inspection or test drive with customer.
* Communicate inspection results to customers, recommend corrective procedures, and provide time, cost and labor estimates.
* Advise customers on the importance of routine vehicle care and following manufacturer's recommend service schedule.
* Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
* Maintain high customer satisfaction.
* Implement quality control process to eliminate comebacks.
* Maintain professional appearance and attitude at all times.

*REQUIREMENTS: *
* Must have basic automotive repair skills. Previous service advisor experience is preferred.
* Must have excellent verbal and written communication skills with clear, legible handwriting.
* Must possess a strong service mentality.
* Must have a valid driver's license with an acceptable driving record.
* Must be able to pass a background check.
* High school diploma or equivalent.

*BENEFITS: *
* 401k
* Full Medical, Dental insurance
* Vacation Days

Job Type: Full-time

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance

Work Location: One location%58047475%

Keywords: Mike Anderson Auto Group, South Bend , Automotive Service Advisor, Other , Rochester, Indiana