Customer Service Rep(02584) Bittersweet
Company: Careerbuilder-US
Location: Granger
Posted on: January 23, 2023
Job Description:
Job DescriptionCompany DescriptionWe take pride in our team
members and our team members take pride in Domino's! Being the best
pizza delivery company in the world requires exceptional team
members working together. At Domino's, our people come first!Job
DescriptionCustomer Service Rep Job Description ABOUT THE JOBYou
got game? You got spring in your step? You want the best job in the
world! And schedules that work with you, not against you? That's
right, we live to beat the rush and make it possible to make, bake
or take pizzas during the hungry hours of the day and night, part
or full time. You'll have plenty of time left over for school,
hanging with your friends, or whatever. Sound good? Even if you
just need a second job for some extra cash, Domino's is the perfect
place for you.We are searching for qualified customer service reps
with personality and people skills. We're growing so fast it's hard
to keep up, and that means Domino's has lots of ways for you to
grow (if that's what you want), perhaps to management, perhaps
beyond. Whether it's your hobby, main-gig, or supplemental job,
drop us a line. We're bound to have just the thing for
you.ADVANCEMENT Many of our team members began their careers as
delivery drivers and today are successful Domino's franchise
owners. From customer service representative to management, General
Manager to Manager Corporate Operations or Franchisee, our stores
offer a world of opportunity.DIVERSITY Our mission is to recognize,
appreciate, value and utilize the unique talents and contributions
of all individuals. To create an environment where all team
members, because of their differences, can reach their highest
potential.Qualifications
- Must be 18 years of age or older
- Must be willing and able to work all stations in-store, such as
making menu items, assisting customers on the phone and in-store,
and expediting orders from the cut tableAdditional
InformationREQUIRED FUNCTIONS, SKILLS, AND DUITIES FOR ALL
POSITIONS:Ability to add, subtract, multiply, and divide accurately
and quickly (may use calculator).Must be able to make correct
monetary change.Verbal, writing, and telephone communication skills
to take and process orders.Ability to enter orders using a computer
keyboard or touch screen.Operate all store equipment.Stock
ingredients from delivery area to storage, work area, walk-in
cooler.Prepare products.Receive and process telephone orders.Clean
equipment and facility approximately daily.WORK CONDITIONS MAY
INCLUDE EXPOSURE TO:Varying and sometimes adverse weather
conditions.In-store temperatures ranging from 33 degrees in cooler
to 90 degrees and above in some work areas.Sudden changes in
temperature in the work area and while outside.Fumes from
artificial and natural scents or odors from food, gases,air
fresheners, etc.Exposure to cornmeal dust.Confined spaces, such as
a walk-in cooler.Hot surfaces, tools, and products from the oven up
to 500 degrees or higher.Sharp edges and moving mechanical
parts.REQUIRED MENTAL AND PHYSICAL ABILITIES (Including, but not
limited to the following):SENSINGThe ability to speak, hear, and
understand verbal communication on telephone and in person is
necessary.Near and mid-range vision is used for most in-store
tasks.Depth perception in necessary for all positions.Personnel
must have the ability to differentiate between hot and cold
surfaces.Far vision and night vision areneeded for delivery
personnel.TEMPERAMENTSThe ability to direct activities, perform
repetitive tasks, work alone and with others, work under stress,
meet strict quality control standards, deal with people, analyze
and compile data, make judgments and decisions is necessary
throughout shifts.STANDINGMost tasks are performed from a standing
position.Walking surfaces include ceramic tile, concrete, or
linoleum in some food process areas.Height of work surfaces is
between 36' and 48'.WALKINGWalking is frequently required for short
distances and short durations.Personnel must travel between the
store and customer vehicles.Delivery personnel must travel between
delivery vehicles/e-bikes and from the delivery vehicle/e-bike to
the customer's location.SITTINGPaperwork is normally completed
while sitting.Driving to and from deliveries or meetings requires
sitting.LIFTINGBulk product deliveries are made twice a week or
more and are unloaded by the team members on duty during the
deliveries.Deliveries may include cases of ingredients and supplies
weighing up to 50 pounds with dimensions of up to 3' x 1.5'.Cases
are usually lifted from the floor and stacked onto shelves up to
72' high.CARRYINGDough trays weigh approximately 12 pounds, cases
of products weighing up to 25 pounds, and prepped items may need to
be carried from the walk-in cooler to the make-line.Items such as
cases of pizza sauce, weighing 30 pounds, may occasionally need to
be carried from the storage area to the prep area, and from the
prep area to the front of the store.During delivery, carrying
products while performing 'walking' and 'climbing' duties may be
required.PUSHING/PULLINGThis may be required to move trays or
products placed on dollies, or to move empty trays or trash cans.A
stack of trays on a dolly is approximately 24' - 30' and requires a
force of up to 7.5 pounds to push.CLIMBINGTeam members must
infrequently navigate stairs or climb a ladder to change air
fresheners, clean walls, or perform maintenance.During delivery of
product, navigation of five or more flights of stairs may be
required.BENDING/CROUCHING/SQUATTINGPerformed occasionally to stock
shelves and to clean low areas.Forward bending at the waist is
necessary at the pizza assembly station.Toe room is present, but
workers are unable to flex their knees while standing at this
station.Duration of this position is generally less than one minute
and may be repeated frequently.Forward bending is also present at
the front counter and when stocking items.REACHINGReaching is
performed continuously; up, down and forward.Workers reach above
72' occasionally to turn on/off oven, heat lamp, or television
controls, and to lift and lower objects to and from shelves.Workers
reach down to perform tasks such as scooping cornmeal from a
plastic barrel, or washing dishes.Workers reach forward when
obtaining topping ingredients, cleaning work surfaces, or answering
phones.HAND TASKSEye-hand coordination is essential. Use of hands
is continuous during the day.Activities frequently require use of
one or both hands.Shaping pizza dough requires frequent and
forceful use of forearms and wrists.Workers must manipulate a pizza
peel when removing pizza from the oven, and when using the
different pizza cutters.Frequent and/or forceful pinching is
required in the assembly of cardboard pizza boxes.Team Members must
be able to grasp cans, the phone, the pizza cutter, the pizza peel,
and pizza boxes.MACHINES, TOOLS, EQUIPTMENT, AND WORK AIDSTeam
Members may be required to utilize pencils/pens, computers,
telephones, calculators, TDD equipment, pizza cutters, and pizza
peels, and scales.by Jobble
Keywords: Careerbuilder-US, South Bend , Customer Service Rep(02584) Bittersweet, Other , Granger, Indiana
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