Patient Resource Advocate in South Bend, IN
Location: South Bend
Posted on: January 24, 2023
Do you want to make a difference in your community? Do you have
a passion for helping others? If you said 'Yes' to those questions
and you have an organized & analytical way of thinking, we may have
the perfect job for you. Working in a healthcare environment,
ClaimAid Patient Resource Advocates represent self-pay patients to
determine eligibility for medical coverage through a federal or
state agency. At ClaimAid, our vision is to positively impact the
lives we touch.
Do you want to grow in your career, learn new skills, and be
challenged to be your best? As a Patient Resource Advocate, you
will be required to possess or earn the Indiana Navigator License.
You will serve as an expert who is able to support individuals and
families by determining eligibility and enrolling them in
subsidized health care coverage. ClaimAid has a thorough training
program to prepare Advocates to obtain their Navigator license.
This is a full-time position. Benefits for Patient Resource
Health Savings Account w/company contribution
Nine paid holidays annually
Paid vacation time off
Paid sick time off
Paid volunteer time off
401k with company match
Primary Functions of a Patient Resource Advocate include (but are
not limited to):
Contact and interview patients and/or families to prepare
applications(s) for medical coverage.
Assist patients with obtaining the verifications and documentation
that are required to determine eligibility.
File timely, accurate, and complete applications to ensure coverage
for all dates of service.
Monitor and assist with the application process including attending
interviews, when necessary, to meet all deadlines.
Assist patient w/appeals when appropriate.
Document and update status within client and ClaimAid systems on a
Protect the confidentiality of patient information in compliance
with HIPAA regulations.
Qualifications of a Patient Resource Advocate include (but are not
Required: Must possess or be willing & able to obtain the Indiana
Preferred: Knowledge of eligibility policy rules and processing
requirements for programs administered by Indiana Family & Social
Services Administration (FSSA)
Preferred: Experience processing referrals and appeals with
Medicaid/Social Security Disability Insurance
Education: High school diploma or GED required. Bachelor's degree
or equivalent business experience helpful
Must have strong organizational, investigative, analytical, and
Must have excellent spelling and grammar; good phone skills; basic
math skills; able to set priorities and meet deadlines; able to
multi-task; carefully proof your own work
Must be able to work independently and as part of a team
Must exhibit professional demeanor both on the phone and in
Must be able to occasionally travel to Indianapolis with the
potential of overnight stays
Must be familiar with Microsoft Office Tools and type at least 40
words per minute
Physical Requirements of a Patient Resource Advocate include (but
are not limited to):
Adequate hearing & vision
Adequate agility to bend, stand, walk, squat, etc.
Must meet relevant health screening requirements
At ClaimAid, we are a culture founded on teamwork and compassion
that extends beyond our services and into the communities we serve.
We are constantly striving to create a workplace that encourages
growth, delivers results to our clients, and makes a positive
difference every day. Our vision is to positively impact the lives
we touch by consistently following our principles.
The above is intended to describe the general content and
requirements for the performance for this position. It is not to be
construed as an exhaustive statement of duties, responsibilities,
Keywords: ClaimAid, South Bend , Patient Resource Advocate in South Bend, IN, Other , South Bend, Indiana
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