Customer Service Specialist - Cardiology Clinic JOB QUALIFICATIONS
Company: Community Health Systems
Location: Warsaw
Posted on: January 25, 2023
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Job Description:
Job Description
To demonstrate a warm, outgoing personality with the ability to
work under pressure while exhibiting a professional image.
Accurately and efficiently performs described duties. Contributes
to the throughput of patients by demonstrating a team
environment.
ESSENTIAL FUNCTIONS:
1____ Welcomes all patients and visitors with a smile and pleasant
tone of voice. Interviews patient or their representative, to
gather and/or verify the patients legal name, demographic and
financial information necessary to build the patients account.
2____ Builds and/or verifies patient accounts by accurately and
efficiently keying data into the AMR.
3____ Scans insurance cards; drivers license or ID/photo into the
AMR. Verifies Medicaid, Medicare and other third party payor
insurance eligibility as required. Collects copays and back
balances. Makes note in AMR when patients are unable to pay.
4____ Possesses & utilizes professional telephone techniques by
answering telephone promptly; handling or directing calls
appropriately and taking accurate telephone messages.
5____ Schedules appointments for patients according to established
protocols. Documents no-shows and cancellations in medical record
and removes them from the schedule.
6____ Explains office policies, procedures and programs to
patients, assisting patients with gathering of information and
completion of forms.
7____ Maintains medical record system and patient files, scans
records, copies and faxes records as directed, prepares appropriate
forms for visits as needed.
8____ Works with central billing office staff by obtaining and
building accurate patient accounts and providing information as
requested in a timely manner.
9____ Contributes towards the movement of the flow of patients by
performing other front office duties (mail gathering &
distribution; filing; etc.). Will provide coverage for co-workers
in their absence.
10____Demonstrates and understands the importance of all staff
members being
prepared to take on additional duties or relinquishing existing
duties in order to maintain efficient running of the practice. The
Office Manager reserves the right to re-distribute duties and
functions among staff members.
NON-ESSENTIAL FUNCTIONS:
waste policies and protocols and maintaining a clean working
environment.
electronic or oral disclosure.
communicated or stored using any medium including oral
communication.
In addition, the associate will seek to protect patient information
from inadvertent
use or disclosure by adhering to hospital policies.
JOB QUALIFICATIONS
Education and Formal Training Required:
Must have a high school degree or the equivalent.
Must maintain CPR certification. If not certified prior to
employment, employer will certify as part of orientation.
Experience Required:
Prior receptionist/secretarial experience preferred, but not
required.
Prior physician office experience preferred, but not required.
Licensure Required:
Indiana Drivers License
Working Conditions:
Normal office environment with little exposure to excessive noise,
dust and temperature extremes. Some exposure to wind, rain and snow
when driving between Kosciusko Community Hospital/KMG
locations.
Other:
Demonstrates age appropriate competency skills and knowledge,
ability to perform skills specific to patient population identified
in unit specific skill list. Ages of patients served in office
include infant, child, adolescent, adult and geriatric.
Must have good verbal and written communication skills.
Must demonstrate ability to work in a fast paced environment.
Must demonstrate ability to concentrate and pay close attention to
detail.
Must demonstrate ability to interact efficiently and in a
supportive manner with persons of all backgrounds.
Must demonstrate excellent telephone skills and etiquette.
Proficient computer skills.
Keywords: Community Health Systems, South Bend , Customer Service Specialist - Cardiology Clinic JOB QUALIFICATIONS, Other , Warsaw, Indiana
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