Desktop Support Specialist (Warsaw, Indiana)
Company: Merge IT
Location: Warsaw
Posted on: January 24, 2023
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Job Description:
Our enterprise-level client in Warsaw, IN, has an immediate need
for a Desktop Support Specialist.
Please see below for full details--
Job Notes:
-12+ month contact / extendable -
-ASAP start date
-Onsite in Warsaw, Indiana
-Vaccination required.
-Drug & Background required.
-Hours: 8:00AM - 5:00PM (Monday through Friday)
Desktop Support Specialist
JOB DUTIES
--- Provides complex technical support, planning, and coordination
for End User touch points of the distributed computer environment,
including desktop, software, and hardware installation, support and
distribution, and remote access technologies.
--- Performs analysis, diagnosis, installation, and resolution of
complex desktop computer, operating system, application software
and hardware technologies, and associated problems.
--- Performs analysis, diagnosis, installation, and resolution of
remote access technologies and associated problems.
--- Performs analysis, diagnosis, coordination, and planning of
horizontal network cable management processes including
installation, moves, adds, changes, and repairs.
--- Provides complex technical input to the Desktop Services team
and assumes a supporting role in selecting and utilizing
appropriate tools and techniques for timely service delivery.
--- Works independently with little to no direct supervision in
analysis, design, and implementation of desktop solutions to
fulfill business unit requirements.
--- Acts as a technical liaison with user groups and other IT
partners for systems support and implementation. Provides an
effective interface among users, vendors, IT partners, and
consultants in evaluating technical issues and products.
--- Responsible for partnering with the business units supported to
understand the business impact of support issues.
--- Responsible for the analysis, design, and implementation of
desktop technology life cycle management processes including
technology procurement, refresh, and disposition.
--- Responsible for project analysis, design, coordination, and
planning for all technical components of desktop related
projects.
--- Coordinates schedules and technical work order instructions to
contracted labor for installations, moves, adds, and changes within
the desktop computing environment.
--- Demonstrates creativity and initiative in problem solving.
--- Technical documentation of hardware/software additions or
changes.
--- Updates inventory additions and changes to the inventory
database.
--- Updates and closes trouble tickets and service requests.
SKILLS NEEDED
--- 2+ years of progressive experience in the desktop
environment.
--- Advanced knowledge and understanding of Windows desktop
operating systems.
--- Advanced ability to perform complex troubleshooting and
analysis of PC hardware, PC operating systems, and office
automation software, with expert level knowledge in at least one
area of specialization.
--- Intermediate knowledge of the Windows Server Operating System
and the ability to perform domain related administrative tasks.
--- Ability to perform troubleshooting and analysis of PC hardware,
PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007)
and office automation software, with expert level knowledge in at
least one area of specialization.
--- Ability to perform troubleshooting and analysis of Microsoft
Office Suite of products including versions 2007 and 2010.
--- Intermediate knowledge and understanding of LAN
environments
--- Intermediate knowledge of communication protocols
--- Intermediate knowledge of PC-to-Mainframe access.
--- Intermediate knowledge of LAN based e-mail systems (e.g.,
Outlook, MS Exchange)
--- Creativity and advanced problem solving skills that lead to
effective solutions to complex and varied problems.
--- A demonstrated ability to encourage and model positive
cross-team partnerships.
--- Intermediate ability to perform complex troubleshooting and
analysis of network system devices and PC network hardware and
client software.
--- Audio Video setup and troubleshooting skills.
--- Knowledge of printer Maintenance.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive
growth by identifying and delivering top quality IT talent for our
Fortune 100, enterprise-level clients (aka 'Big Name' - think big
banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be
the first to know about open positions, career advice, and insider
tips and tricks. Find us by searching @MergeITLLC on Instagram,
Facebook, or Twitter or paste this link into your browser:
https://compiled.social/MergeITLLC
Merge IT is an equal opportunity employer, and nothing in the job
posting guarantees employment. -We celebrate diversity and are
committed to creating an inclusive environment for all employees.
In compliance with federal law, all persons hired will be required
to verify identity and eligibility to work in the United States and
to complete the required employment eligibility verification
document form upon hire.
Keywords: Merge IT, South Bend , Desktop Support Specialist (Warsaw, Indiana), Other , Warsaw, Indiana
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