Service BDC Rep - Appointment Setter

Company: Automotive Dealership
Location: Warsaw
Posted on: January 26, 2023

Job Description:

Service BDC Representative/ Appointment Setter
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Automotive Dealership -is looking for a friendly, hardworking individual with great -phone skills to fulfill the service call center position that is open. Business is growing rapidly, and they are looking for an energetic individual with great customer service skills to join their team. Great earning potential plus hourly base!!
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Job Responsibilities:

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• Schedule service appointments
  
• Reschedule missed service appointments
  
• Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance
  
• Respond to inbound internet leads by phone, text message, and email
  
• Book appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
  
• Assist with answering customer inquiries and problems by routing customer to the contact and or department
  
• Understand the terminology of the automobile business and keep abreast of technology changes
  
• Follow all attendance and punctuality standards and adhere to timekeeping standards
  
• Attend pertinent training and stay current with the service department concerns and service techniques
  

Keywords: Automotive Dealership, South Bend , Service BDC Rep - Appointment Setter, Other , Warsaw, Indiana