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Systems Specialist

Company: Southwire Company, LLC
Location: Bremen
Posted on: January 26, 2023

Job Description:

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment and hand tools. We are proud to offer competitive compensation, employee benefits, tuition reimbursement, and unlimited growth opportunities. Our nearly seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the wellbeing of our communities. How will you power what's possible?Location:BREMENEASTSouthwire Job DescriptionJob Title: IT Systems Specialist
Department: ITS Infrastructure (C852700)
Location: Bremen, IN
Report To: Lead, Plant Infrastructure
Summary
The IT System Specialist will be an integral part of the ITS Infrastructure team supporting the Southwire enterprise systems and users. The ideal candidates will have experiencing explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with backgrounds in IT. This position will be based in Bremen Indiana Plant but will routinely support the Lafayette, Waukegan, Carol Stream and Lincolnshire sites. It will also be required to travel when needed for SAP Go lives, acquisitions, site closures, etc.
Description of Duties and Responsibilities
Helpdesk
* Learn the functions and back end of our software program so you can walk users through the steps to achieve specific goals
* Walk customers through the steps to achieve a goal in our software on the phone
* Maintain a high level of courteous customer service at all times
* Develop short and long term goals, KPI's, and objects
* On time project completion
* Resolve incidents and service requests in a timely manner
* 40% travel required to support surrounding Southwire sites(Lafayette, Waukegan, Carol Stream, Lincolnshire) as well as others as neededQualifications and Experience Requirements
* An Associates Degree in an IT related field required.
* Experience in troubleshooting Dell Latitude and Precision model PCs, Zebra label printers, mobile computers, and other IT end user devices
* Network troubleshooting and understanding
* Strong technical acumen and computer skills required.
* Highly motivated, results-driven self-starter with good organizational skills, keen focus on details, proven ability to meet tight deadlines and to perform in a fast-paced environment with a high level of accuracy.
* Excellent communication, presentation, and interpersonal skills
* Flexibility to work extended hours as required to meet deadlines.
* Experience with Audio Visual equipment, setup and support
* 100% Onsite working environment
CompetenciesNimble LearningCustomer FocusPlans and AlignsCollaboratesBalances StakeholdersAction OrientedBenefits We Offer:

  • 401k with Matching
  • Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
  • Paid Time Off & Paid Holidays
  • Long & Short-Term Disability
  • Supplemental Insurance Plans
  • Employee Assistance Program
  • Employee Referral Program
  • Tuition Reimbursement Programs
  • Advancement & Professional Growth opportunities
  • Parental Leave
  • & MoreSouthwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Keywords: Southwire Company, LLC, South Bend , Systems Specialist, Other , Bremen, Indiana

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