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Company: Teachers Credit Union
Location: South Bend
Posted on: March 14, 2023

Job Description:

We are searching for an experienced Collector. South Bend, Indiana Essential FunctionCollects past due accounts in a professional manner, protecting the Credit Union's assets while attempting to serve the member's best interest whenever possible. Employees in this position must be capable of conducting telephone calls to accounts that are delinquent, including but not limited to ordering repossessions, skip tracing and handling pre-legal contacts with members.Primary Responsibilities & Duties1. Collect delinquent loans and credit cards by telephone and written correspondence.2. Assists members with problem situations to resolve delinquency.3. Obtains promises of payment and follow-up on any broken promises.4. Discusses various payment options with delinquent members.5. Reviews potential re-writes and legal actions with the management team.6. Pulls files, runs credit reports and does skip tracing as necessary.7. Refers members to loan personnel for questions relative to limits.8. The ability to navigate the systems to determine the member's total delinquency. Requires some evening and weekend hours.Specific Skills
--- Communication skills (both verbal and written)
--- Documentation skills
--- Strong interpersonal skills
--- Computer literacy in a windows environment
--- Innovative questioning skills
--- Appropriate knowledge of collection terminology
--- Ability to read credit reports, understand loan documents and skip trace delinquent members
--- Telephone manners, the ability to compose simple collection notes, the utilization of appropriate voice tones.Accountability
--- To fulfill the credit unions, need for professional contacts with delinquent members.
--- An understanding of the laws and rules, which guide the collection of past due accounts, is necessary.
--- The ability to effectively communicate and appropriately document communications within the parameters set by law and policies.
--- A collector must also be able to work as a team member and support the work of co-workers.
--- Performance goals as outlined in the performance management system.
--- Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Minimum Requirement
--- High School Diploma, GED, or equivalent skills
--- Experience with making inbound and outbound calls for payment arrangements and/or collecting paymentsNon-Exempt Hourly WageStarting at a minimum of $17.00 an hour and higherOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Keywords: Teachers Credit Union, South Bend , Collector, Other , South Bend, Indiana

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