Loan Servicing Representative Mortgage/Commercial Servicing
Company: Teachers Credit Union
Location: South Bend
Posted on: March 17, 2023
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Job Description:
We are searching for an experienced Loan Servicing
Representative Mortgage/Commercial Servicing. - South Bend, Indiana
Essential FunctionPerforms a variety of post loan closing duties
involving mortgages and commercial loans. These duties include loan
maintenance, loan adjustments, report monitoring, insurance
monitoring, payment processing, credit reporting, payoffs and
mortgage releases. Provides exceptional service to members and team
members, via the telephone and email.Primary Responsibilities &
Duties1. Responsible for correspondence and communicating with
members and team members over the telephone and e-mail regarding
loan servicing related requests.2. Responsible for processing
internal and external requests for reversal of loan fees,
adjustment of payments, loan payoffs and satisfaction of
mortgages.3. Assists in monitoring of loans for required insurance,
claims processing and force placement if lapse occurs.4.
Responsible for ensuring compliant reporting to Credit Reporting
Agencies.5. Responsible for collaborating with Consumer Loan
Servicing to facilitate Credit Report Disputes via phone, e-mail or
mail.6. Processes payments for various insurances and taxes.7.
Ensure compliance with all escrow regulations.8. Assists in
monitoring various loan reports to ensure accuracy and compliance
with servicing TCU lending policy.9. Assists with various
transactions servicing secondary market loans with Fannie Mae and
FHLB.10. Establishes and services home equity line of credits and
commercial credit card accounts.11. Assumes additional
responsibilities as requested by the manager.Specific Skills
--- Transaction Reconciliation, highly accurate data entry skills
and detail orientated in research are a necessity.
--- Excellent human relations, verbal and written communication
skills.
--- Organizational skills and the ability to multi-task and
prioritize the workload.Accountability
--- Errors related to this position may affect multiple areas due
to the reliance on the records retrieval systems.
--- Accountable for following established procedures and security
measures in order to protect the Credit Union from liability.
--- Accountable for excellent member service and adherence to the
Credit Union's philosophy and Service Expectations.
--- Accountable for understanding and applying government laws and
regulations and TCU policies and procedures relating to the
Anti-Money Laundering Regulations including but not limited to the
Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.
Minimum Requirement
--- High School Diploma (GED) or equivalent skills and
abilities
--- Recent lending experience preferred.
--- 1 to 2 years required utilizing computer software in a windows
environment, i.e.; Microsoft Excel, Word, etc.
--- Knowledge of lending regulations a plusNon-Exempt
-Hourly WageOur company provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard
to race, color, religion, sex, national origin, age, disability or
genetics.
Keywords: Teachers Credit Union, South Bend , Loan Servicing Representative Mortgage/Commercial Servicing, Other , South Bend, Indiana
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