Access Provisioning
Company: CTG, Inc.
Location: South Bend
Posted on: March 18, 2023
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Job Description:
Access Provisioning
United States
Healthcare IT
Sep 06, 2022Post Date
22202200Requisition #
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CTG is hiring for a 3 month remote project! The Identity and Access
Management team administers and monitors various security and
access control systems protecting valuable information assets.
Under the general supervision of the Mgr, End User Computing and
Identity & Access Management Services for company the Security
Administrator is responsible for the day to day support and
maintenance of network and application access, including identity
creation and lifecycle. Support is provided for both corporate and
dealer end users.
Primary Functions
User account creation and maintenance within Active Directory, LDAP
and global user management systems including home drive and mailbox
where appropriate.
Provision/modify access to corporate systems as requested/approved
including LDAP-based applications, SAP instances, vendor
applications, and proprietary applications.
Creation of third party vendor IDs; obtain and validate proper
vendor paperwork.
Process terminations from multiple sources including all necessary
paperwork and requests as needed; terminate access to all
applicable systems; review/audit inactive accounts and
disable/terminate unused accounts per process.
Smart Card processing including receive and verify daily shipments,
verify employee information both locally and globally, card
programming/revoking via global security system; troubleshoot card
related issues (McAfee, Windows, VPN), retrieve old certificates
and personal identification code(s) when applicable.
Microsoft Exchange user administration including creation of user
mailboxes, creation of distribution groups, mailbox permissions,
and troubleshooting delegate and other end user mailbox issues.
Microsoft Teams user administration including the assignment of
phone numbers, set-up of delegates, and troubleshooting end user
functionality/access.
VPN account administration via RSA console including provisioning
of tokens and providing advanced troubleshooting for connection
issues.
LDAP root administration encompassing creation and modification of
LDAP roles, applications and functions; assign high-level protected
roles as approved.
Manage all corporate application certificates via Entrust;
issue/reissue/revoke certificates per defined process.
Administer all aspects of Group system(s) application access in
cooperation with global access management teams; follow all
designated global standards and documented processes including
appropriate forms and signatures.
Dealer/Dealership administration including GEKO IDs, security
certificates, eShop, Star Mobile, V-codes, dealer portal ID
coordination, independent repair facility support, Erwin
certificate requests, and privileged account maintenance.
Incident ticket handling for quick resolution on a variety of 1st
and 2nd level security and access related topics.
Perform and assist with audits of application access, user
accounts, privileged accounts, system accounts, security groups,
server groups, segregation of duties, etc.
Verify all security-related settings on all applicable accounts
conform to corporate and security policy.
Organize and document audit information for review as needed.
Create and maintain security procedure and process documents on all
system access.
Provide assistance and instruction to end users on access and
identity related issues.
Assist in producing reports on performance and key metrics provided
by management.
Assist with development and implementation of improvements to the
Identity and Access Management process.
Informs management of critical issues that may affect clients
and/or business operations.
Assist in handling escalations from customers, colleagues and
vendors
Required Qualifications
Bachelors degree or equivalent real-life experience
3+ years of IAM Experience
3+ years of IT experience
Understanding of core IT service and support practices
High degree of integrity and trust along with the ability to work
independently.
Strong policy and process knowledge, IT auditing skills and
expertise to deal with a variety of technologies and customers.
Ability to identify security risks and escalate where
appropriate.
Demonstrated exceptional organization, troubleshooting and
documentation skills.
Proven interpersonal and consultative skills to achieve security
goals including ability to communicate well with IT teams and
customer, both written and verbally
Working knowledge of ITIL processes (Foundations certification
preferred)
Experience with IT Service Management Tools (ServiceNow
preferred)
Experience administering the following:
Active Directory
Quest Active Roles
Quest Change Auditor
LDAP
SAP
RSA
Intermediate level PowerShell and scripting skills
Performance Metrics
Customer Satisfaction
Ticket Management
Process/procedural adherence and quality
Please email Morgan.Fisler@CTG.com if interested!
CTG is a leading provider of digital transformation solutions and
services that accelerate clients' project momentum and achievement
of their desired IT and business outcomes. Our vision is to be an
indispensable partner to our clients and the preferred career
destination for digital and technology experts. CTG has operations
in North America, South America, Western Europe, and India. For
more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the
values we hold, and the actions we take. In other words, our people
are the culture. It's a living, breathing thing that is renewed
every day through the ways we engage with each other, our clients,
and our communities. Part of our mission is to cultivate a
workplace that attracts and develops the best people, reflected by
our recognition as a Great Place to Work-certified company in every
country in which we operate.
CTG will consider for employment all qualified applicants including
those with criminal histories in a manner consistent with the
requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG
will assure equal opportunity and consideration to all applicants
and employees in recruitment, selection, placement, training,
benefits, compensation, promotion, transfer, and release of
individuals without regard to race, creed, religion, color,
national origin, sex, sexual orientation, gender identity and
gender expression, age, disability, marital or veteran status,
citizenship status, or any other discriminatory factors as required
by law. Our Affirmative Action program serves to promote
occupational equality and diversity through good faith efforts. CTG
is fully committed to promoting employment opportunities for
members of protected classes.
Additional Information
* Job Function: Asset Management
* Education Level: High School Diploma/GED (11 years)
* Work Remote: Yes
* Travel: No
Keywords: CTG, Inc., South Bend , Access Provisioning, Other , South Bend, Indiana
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