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Athletic Club Staff (BHF)

Company: Beacon Health System
Location: South Bend
Posted on: May 19, 2023

Job Description:

  • Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility.
    • MISSION: We deliver outstanding care, inspire health, and connect with heart.
    • VALUES: Trust. Respect. Integrity. Compassion.
    • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
      Performs receptionist duties, minor maintenance, cleaning and securing the BHF by:
      • Greeting members & guests, receiving membership cards, monitoring clients' access and logging information into computer system, as appropriate.
      • Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
      • Following emergency procedures as outlined in operations manual.
      • Scheduling and processing massage appointments and other special events, utilizing club computer system.
      • Applying and enforcing BHF rules and regulations, as directed.
      • Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHF's Member Experience Vision.
      • Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
      • Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
      • Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
      • Processing and completing sales and balancing the cash drawer on a shift basis.
      • Monitoring inventory of snack bar and pro-shop items on a shift basis.
        Lives out the BHF Member Experience Vision 'World Class Hospitality in every interaction by:
          • Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
          • Assisting with conducting facility tours and explaining the club's pricing and enrollment process.
          • Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
          • Assisting in areas of babysitting, after hours or membership if/when needed.
            Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
              • Assisting with the production of BHF newsletters, mailings, member surveys, etc.
              • Completing other job related duties and projects as assigned.
                • Associate complies with the following organizational requirements:
                    • Attends and participates in department meetings and is accountable for all information shared.
                    • Completes mandatory education, annual competencies and department specific education within established timeframes.
                    • Completes annual employee health requirements within established timeframes.
                    • Maintains license/certification, registration in good standing throughout fiscal year.
                    • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
                    • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
                    • Adheres to regulatory agency requirements, survey process and compliance.
                    • Complies with established organization and department policies.
                    • Available to work overtime in addition to working additional or other shifts and schedules when required.
                    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
                      • Leverage innovation everywhere.
                      • Cultivate human talent.
                      • Embrace performance improvement.
                      • Build greatness through accountability.
                      • Use information to improve and advance.
                      • Communicate clearly and continuously.

                        Education and Experience
                        • The knowledge, skills and abilities as indicated below are normally acquired through successful completion of high school diploma or equivalent; or a senior high school student. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.
                          Knowledge & Skills
                          • Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
                          • Requires certification in CPR or arrangements to be certified within three months of employment.
                          • Requires the phone skills according to Beacon's telephone usage standards.
                          • Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis.
                          • Requires the ability to work flexible hours, including weekends and possible extended hours.
                          • Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.
                            Working Conditions
                            • Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures.
                              Physical Demands
                              • Requires the physical ability and stamina to perform the essential functions of the position.

Keywords: Beacon Health System, South Bend , Athletic Club Staff (BHF), Other , South Bend, Indiana

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