SouthBendRecruiter Since 2001
the smart solution for South Bend jobs

College Graduates - Member Experience Specialist

Company: Wild Alaskan Company
Location: South Bend
Posted on: July 15, 2019

Job Description:

**PLEASE NOTE THAT WHILE THIS IS A REMOTE POSITION, YOU MUST BE BASED IN EITHER ALASKA, CALIFORNIA, OREGON, ILLINOIS, OR NORTH CAROLINA**DESCRIPTION OF ROLEYou are the face of Wild Alaskan when it comes to interacting with our members and potential members. The rest of the company relies on you to evangelize Wild Alaskan's mission to all those who interact with our team and experiences -- both in the kitchen and digitally. When something goes wrong with a delivery, you're the first responder. If someone just wants to chat about seafood and sustainability, you're there to hear them out. If a visitor isn't so sure about what we do or why we're worth it, you help them understand who we are and why we're different. As a critical member of the member experience team, you'll have exposure to other areas of the business, such as operations, product, growth and communications.CORE RESPONSIBILITIES- Respond to inbound inquiries from members and potential members across multiple channels including live chat, email, voice and social media- Take advantage of sales opportunities, when appropriate- Collaborate with growth, product, operations and communications teams by reporting on member behavior, bugs and generating content derived from anecdotes and analytics- Maintain a high-satisfaction rate from members and keep our first response time within minutes on chat and hours across all other channels, all while building member loyalty- Help out members with post-order scenarios such as replacements, refunds, delivery status updates, problem resolution and any other issues that may arise from the order fulfillment process- Project a professional and consistent company image through chat, email, voice and social media interactions- Participate in daily member experience stand-up meetings to go over open conversations, learnings from yesterday and goals for the day- Attend the weekly Member Experience meetingABOUT USWe deliver wild-caught, sustainably sourced seafood to households across the United States. Powered by our custom-built eCommerce platform and three generations of history and expertise in the Alaskan fishing industry, we constantly strive to meet our promise of a top-notch product and experience.ABOUT OUR TEAMWe're a small, expanding team that cares deeply about sustainability, good food and personal growth. As a remote business, we rely on the systems we build to deliver a high-quality, personal experience to our members throughout the U.S. You can catch us in Alaska, New York and everywhere in between -- and sometimes beyond. We value independence, hard and thoughtful work, diversity in approach, backgrounds and ideas, as well as the willingness to learn.

Keywords: Wild Alaskan Company, South Bend , College Graduates - Member Experience Specialist, Other , South Bend, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Medical Coder Specialties
Description: Medical Coder Specialties Coding Denials, ER, OBGYN, Surgical, E/M, Neurology, Neurosurgery, Oncology, Hematology, Orthopedic Pathology Multi-specialties We are hiring coders with at least three years (more...)
Company: Mommy Jobs Online
Location: Battle Creek
Posted on: 07/21/2019

Are You An Expert Teleprospector?
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Mishawaka
Posted on: 07/21/2019

Shift Lead
Description: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent
Company: Taco Bell - Border Foods
Location: Battle Creek
Posted on: 07/21/2019


Appointment Setters Wanted
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Kokomo
Posted on: 07/21/2019

Are You An Expert Teleprospector?
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Elkhart
Posted on: 07/21/2019

New Lease Program - Dedicated Account w/No Credit Check, No Money Down, Home Weekly & Up to 4 Weeks
Description: NEW FROM US XPRESS No Money Down No Credit Check No Balloon Payment with a Walkaway Lease NOW, only 6 months experience required for this lease
Company: USXpress
Location: Battle Creek
Posted on: 07/21/2019

Part-time Day Associate
Description: Part-time Day Associate Description A Part-time position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds. The Part-time position is a stepping-stone (more...)
Company: Crew Carwash
Location: Kokomo
Posted on: 07/21/2019

Security Officer - PRN (As Needed) - Evening Shift
Description: Minimum 13.61 Maximum 19.73 JOB SUMMARY According to prescribed procedures, patrols various areas of the Hospital facilities and grounds and acts to deter loss of hospital, colleague, patient and visitor (more...)
Company: Trinity Health Of New England
Location: Mishawaka
Posted on: 07/21/2019

New Lease Program - Dedicated Account w/No Credit Check, No Money Down, Home Weekly & Up to 4 Weeks
Description: NEW FROM US XPRESS No Money Down No Credit Check No Balloon Payment with a Walkaway Lease NOW, only 6 months experience required for this lease
Company: USXpress
Location: Kokomo
Posted on: 07/21/2019

Platinum Insurance - Earn More Income
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. br br Have you ever noticed (more...)
Company: Platinum Supplemental Insurance
Location: Mishawaka
Posted on: 07/21/2019

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

South Bend RSS job feeds