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Survey Designer

Company: Press Ganey
Location: South Bend
Posted on: August 13, 2019

Job Description:



Survey Designer



Location



IN - South Bend Office



Functional Area



Operations



Employment Status



Regular




Apply Now

About Press Ganey:

Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose health care experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.

Simply put, we are vested in our clients' success, and dedicated to helping them understand and improve every dimension of the patient experience.

Position Description/Overview:

Design and customize non-standard mail survey components. Create and manage survey templates. Input stored translations onto non-English survey components.

Duties & Responsibilities:


  • Inputs translations for non-English survey materials into the Survey Translator tool. Works with translations specialists to gather translations from the appropriate databases. Documents and applies translations to survey components per specification .Quality checks forms to ensure non-English text renders correctly for both mail and online survey components.

  • Design difficult or unusual mail and online survey components based on information provided by client experience. Manipulate client branding materials to meet survey processing specifications. Perform quality control and testing tasks for survey components using Teleform, Survey Print, Survey Designer, and SLD Designer applications.

  • Works cross-functionally to complete special projects at the client, product, and platform level. Manually transfers survey components from Teleform to the Survey Design platform, performs mass product revisions, assists with the creation or revision of survey components for enterprise and other system clients, aides with system client and product audits.

  • Works with Product, DAR, and Client Experience to create survey templates for new and revised products. Is responsible for entire process concerning new templates, (i.e., notifying appropriate departments, making revisions to documents linked to templates, notifying appropriate departments to revise any documents linked to templates)Testing new templates to ensure quality.

  • Works with supervisor to create process documentation. Makes recommendations and assists internal stakeholders with questions concerning survey component creation.

    Qualifications:


    • High School Diploma or GED

    • 0-2 years of experience

      All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

      For more information about Press Ganey, visit our web site at pressganey.com .

      Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

      Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Keywords: Press Ganey, South Bend , Survey Designer, Other , South Bend, Indiana

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