Customer Service Virtual Specialist
Company: Mommy Jobs Online
Location: South Bend
Posted on: August 15, 2019
Virtual Customer Care Specialist This position is with Mommy Jobs
Online, so please visit www.mommyjobsonline.com to apply and get
registered on our site directly! Were a natural health company that
sells supplements and nutrition programs online. And were currently
looking for an A-player to join our team and help assist our
AMAZING customers. Ill share the details of the position in a
moment. First, a bit about our ideal candidate (please read every
word the follows). In a nutshell, its someone who has worked in "
or is currently working in " a virtual position (i.e. highly
self-disciplined and can get the job done with minimal
supervision). Furthermore, the ideal candidate is 1. Reliable. Im
talking about very reliable. Not the, This usually doesnt happen,
but it happened again type. Were a small team and everyone must
pull their weight. That means showing up every day and on time " no
exceptions (save for a major emergency). 2. A natural with people
(i.e. very personable and someone who easily makes conversation "
even with a perfect stranger). Furthermore, its someone who loves
talking to and helping customers. 3. Experienced and comfortable
with taking incoming calls/making outgoing calls. 4. Patient, kind,
and courteous. The words, please and thank you should be your go-to
words when communicating with a customer. 5. Happy to perform
repetitive tasks and answering the same core group of questions
day-in and day-out. 6. Is fairly tech-savvy. Nothing advanced but
you must know your way around Email clients, Microsoft Office, and
apps like Skype. 7. Fast at typing (at least 50 WPM). 8. Highly
organized, and can multi-task with ease. The ideal candidate likely
works off checklists and makes sure repetitive tasks are completed
with pinpoint accuracy. 9. Detail orientated. Glossing over things
just wont do. In fact, try this. At the bottom of this ad youll
find a link to an application. When youre done reading the entire
ad (and only then) click through and fill it out. The last section
asks you to provide additional comments or feedback. Go ahead and
write the name of your favorite song in there. 10. Cool and relaxed
but always pushing to get things done. Its important that you take
responsibility and your main focus is always delivering results.
Does all of the above describe you? Great, then keep reading for
the job description The main components of the work would be: 1.
Responding to every one of our customers inquiries via telephone
and email (online ticketing system) in a timely fashion. Typical
scenarios include tracking lost packages, helping people log on to
our website, issuing instructions for returns, and answering basic
health questions after learning our products inside and out. 2.
Making sure every customer is fully satisfied with the proposed
resolution you put forth. And above all, keeping your cool and
remaining professional when conflicts inevitably arise. If you dont
have thick skin, this position is probably not for you. Heres why
3. The overwhelming majority of our customers are a pleasure to
deal with. But on occasion, you will interface with someone that is
irate, or rarely, even hostile. Whether justifiably so, or not, it
is your duty to make things right and turn them into a raving fan.
4. Processing credits for customers who choose to return items. 5.
Communicating with our fulfilment team to identify and correct
mistakes with shipments. 6. As well as several other
administrative/web-based tasks related to customer care This is a
full-time, work from home position. Currently, we have an opening
for 8 am. " 5 pm. EST and 2-8 p.m. EST, Monday through Friday.
Weekend hours are also an option. We offer a full health benefits
package (includes dental and vision), paid sick time off and
performance bonuses. Pay: $15.00 per hour / DOE To Become An Agent
Apply at www.mommyjobsonline.com and click on Join Now and select
the Customer Service Job Bank Registry to get connected with client
and to begin their hiring process. Please reference agent id code
MJOLCarolynT when you register online. If you have further
questions please contact us at 1 (405) 418 - 6160.
Keywords: Mommy Jobs Online, South Bend , Customer Service Virtual Specialist, Other , South Bend, Indiana
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