Company: Press Ganey
Location: South Bend
Posted on: September 11, 2019
IN - South Bend Office
About Press Ganey:
Press Ganey provides both ongoing advisory services and consulting
in all phases of performance improvement. Our patient experience
advisors are uniquely trained and skilled to identify areas of
opportunity and help clients implement targeted improvement plans.
Our consultants, whose health care experience is a true
differentiator, work in partnership with organizations to identify
and implement best practices across their operations.
Simply put, we are vested in our clients' success, and dedicated to
helping them understand and improve every dimension of the patient
Design and customize non-standard mail survey components. Create
and manage survey templates. Input stored translations onto
non-English survey components.
Duties & Responsibilities:
- Inputs translations for non-English survey materials into the
Survey Translator tool. Works with translations specialists to
gather translations from the appropriate databases. Documents and
applies translations to survey components per specification
.Quality checks forms to ensure non-English text renders correctly
for both mail and online survey components.
- Design difficult or unusual mail and online survey components
based on information provided by client experience. Manipulate
client branding materials to meet survey processing specifications.
Perform quality control and testing tasks for survey components
using Teleform, Survey Print, Survey Designer, and SLD Designer
- Works cross-functionally to complete special projects at the
client, product, and platform level. Manually transfers survey
components from Teleform to the Survey Design platform, performs
mass product revisions, assists with the creation or revision of
survey components for enterprise and other system clients, aides
with system client and product audits.
- Works with Product, DAR, and Client Experience to create survey
templates for new and revised products. Is responsible for entire
process concerning new templates, (i.e., notifying appropriate
departments, making revisions to documents linked to templates,
notifying appropriate departments to revise any documents linked to
templates)Testing new templates to ensure quality.
- Works with supervisor to create process documentation. Makes
recommendations and assists internal stakeholders with questions
concerning survey component creation.
- High School Diploma or GED
- 0-2 years of experience
All positions at Press Ganey require an applicant who has accepted
an offer to undergo a background check. The specific checks are
based on the nature of the position. Background checks may include
some or all of the following: SSN/SIN validation, education
verification, employment verification, and criminal check, search
against global sanctions and government watch lists, fingerprint
verification, credit check, and/or drug test. By applying for a
position with Press Ganey, you understand that you will be required
to undergo a background check should you be made an offer. You also
understand that the offer is contingent upon successful completion
of the background check and results consistent with Press Ganey's
employment policies. You will be notified during the hiring process
which checks are required for the position.
For more information about Press Ganey, visit our web site at
Press Ganey Associates, Inc. is an Equal Employment
Opportunity/Affirmative Action employer and well committed to a
diverse workforce. We do not discriminate against any employee or
applicant for employment because of race, color, sex, age, national
origin, religion, sexual orientation, gender identity, veteran
status, and basis of disability or any other federal, state or
local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.
Keywords: Press Ganey, South Bend , Survey Designer, Other , South Bend, Indiana
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