Customer Design Technician Associate-Customer Design Technician
Company: American Electric Power
Posted on: August 7, 2022
Job Description:The Customer Design Technician (Associate
through Technician) jobs are responsible for performing entry level
to intermediate technical work and related activities associated
with finding solutions to both residential and commercial customer
s electric needs.
The successful candidate will be responsible for meeting with
customers, evaluating situations and designing a plan to complete
1. Technical Proficiency: Possesses technical knowledge acquired
from an Associate Degree in Electrical/Electronic/ Civil/Mechanical
Engineering Technology. Gains knowledge of standards, codes, and
regulations relevant to area of assignment. Gains knowledge with
pertinent equipment, material, systems, and business processes.
Assists employees in handling defined portions of routine problems
when beneficial to AEP. Possesses basic computer literacy,
knowledge, and skills.
2. Leadership & Guidance: Performs work activities as assigned and
coached by higher level employees. Demonstrates ability to work
with others in supplying information and seeking assistance as
3. Planning & Organization Ability: Plans work in accordance with
AEP standard planning practices. Prioritizes routine work to meet
the demands of the company. Maintains accurate records.
4. Problem Solving & Initiative: Applies technical knowledge and
experience in resolving problems encountered in assigned work. Uses
initiative in looking for opportunities to improve the process and
increase job knowledge/technical skills. Seeks out, compiles,
analyzes, and interprets information necessary to perform work
activities and solve problems.
5. Communication & Interpersonal Skills: Communicates effectively,
both orally and in writing with internal and external customers.
Assists in the preparation of technical reports and papers.
Demonstrates the ability to be a team player. Relates to people in
an open, friendly, and sincere manner.
6. Decision Making & Business Awareness: Develops decision-making
skills based on sound judgment and job knowledge. Develops an
understanding of the roles and responsibilities of the local
organizational unit.Requirements BASIC QUALIFICATIONS:
Work Experience requirement listed below:
Minimum high school diploma or equivalent plus 2 years or related
utility industry work experience; or an Associate's Degree in
Electrical/Electronic/Civil/ Mechanical Engineering Technology or
Physical Demands -
Varies by location or territory. In some locations or territories,
technician must be able to:
- Walk right ways of various terrain in adverse conditions to
patrol distribution power lines to determine damage.
- Carry and handle telescopic measuring sticks and switching
sticks that weigh 11 pounds.
- May be required to use a brush axe (approx. 6 pounds) or
machete (approx. 2 pounds) to clear brush for walking and staking
in survey work.
Physical demand level is Light
Keywords: American Electric Power, South Bend , Customer Design Technician Associate-Customer Design Technician, Professions , Buchanan, Indiana
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