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Customer Design Technician Associate-Customer Design Technician

Company: American Electric Power
Location: Buchanan
Posted on: August 7, 2022

Job Description:

Job Description:The Customer Design Technician (Associate through Technician) jobs are responsible for performing entry level to intermediate technical work and related activities associated with finding solutions to both residential and commercial customer s electric needs.

The successful candidate will be responsible for meeting with customers, evaluating situations and designing a plan to complete work.

Principal Accountabilities:

1. Technical Proficiency: Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology. Gains knowledge of standards, codes, and regulations relevant to area of assignment. Gains knowledge with pertinent equipment, material, systems, and business processes. Assists employees in handling defined portions of routine problems when beneficial to AEP. Possesses basic computer literacy, knowledge, and skills.

2. Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.

3. Planning & Organization Ability: Plans work in accordance with AEP standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.

4. Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

5. Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.

6. Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit.Requirements BASIC QUALIFICATIONS:

Work Experience requirement listed below:

Minimum high school diploma or equivalent plus 2 years or related utility industry work experience; or an Associate's Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.

OTHER REQUIREMENTS

Physical Demands -
Varies by location or territory. In some locations or territories, technician must be able to:

  • Walk right ways of various terrain in adverse conditions to patrol distribution power lines to determine damage.
  • Carry and handle telescopic measuring sticks and switching sticks that weigh 11 pounds.
  • May be required to use a brush axe (approx. 6 pounds) or machete (approx. 2 pounds) to clear brush for walking and staking in survey work.

    Physical demand level is Light

Keywords: American Electric Power, South Bend , Customer Design Technician Associate-Customer Design Technician, Professions , Buchanan, Indiana

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