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Epicor Support Analyst

Company: RCM Technologies (USA), Inc.
Location: Saint Joseph
Posted on: November 24, 2022

Job Description:

Job Title: Epicor Support Analyst
Job Function: Epicor Support
Job Type: Perm
Location: Onsite St. Joseph, MI

Scope of Job
The Epicor Support Specialist is responsible for supporting Epicor in a discrete manufacturing environment. This includes providing functional support by presenting industry "best practices, as well as troubleshooting, diagnosing, and resolving application issues by combining strong technical and communication skills with business knowledge. Proactively recommends process improvements and assists in the design and implementation of business solutions including facilitation of end-user training.

Primary Responsibilities

  • Manage and respond to application support tickets
  • Monitor system processes and troubleshoot as necessary
  • Build and tune Epicor BAQs
  • Document and test business requirements for application changes
  • Ensure compliance with IT Standard Operating Procedures

    Knowledge & Experience

    • Minimum of (3+) years of Epicor ERP experience including Quote-to-cash processing, financial GL setup/configuration, MRP, Kinetic Wireless Warehouse, BAQ/Dashboard building
    • Strong analytical and interpersonal skills, and an ability to communicate clearly and concisely with management and end user community
    • Ability to multi-task and prioritize workload
    • Experience with any of the following a plus: BPMs, SSRS, C#, SQL , Visio, BI tools (Power BI, Qlik, Tableau)

      Education & Certifications

      • Bachelor's degree in Technology, Operations Management, Supply Chain/Logistics, Manufacturing Sciences or other related field of study or minimum of 5 years of equivalent work experience

        About RCM
        RCM Life Sciences & IT is a leading provider of IT Business Solutions and Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define implement and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capability is available and deployable virtually everywhere in North America.

        Equal Opportunity Statement
        RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

        This job description is intended to describe the general nature and the level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.


Keywords: RCM Technologies (USA), Inc., South Bend , Epicor Support Analyst, Professions , Saint Joseph, Indiana

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