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Remote Technical Service Desk Analyst

Company: VirtualVocations
Location: South Bend
Posted on: January 27, 2023

Job Description:

An information technology and services company has an open position for a Remote Technical Service Desk Analyst.

Candidates will be responsible for the following:
Providing General IT end-user support
Utilizing excellent customer service skills and exceed customers' expectations
Ensuring proper recording, categorization, documentation, and closure of all tickets
Qualifications for this position include:

6-12 months experience in a Service Desk or technical support role
High school diploma; Associates Degree in related field preferable
6-12 months customer service experience in a professional industry
Strong troubleshooting and documentation skills
Problem-solving skills

Keywords: VirtualVocations, South Bend , Remote Technical Service Desk Analyst, Professions , South Bend, Indiana

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