Associate Specialist, Logistics

Company: RXO
Location: Buchanan
Posted on: January 27, 2023

Job Description:

Solutions driven success.RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we're looking for innovative and collaborative employees who are committed to solving our customers' challenges. We know we can do big things when we work together - so join us on our mission to disrupt the industry.As the Associate Specialist, Logistics you will be responsible for monitoring drivers' delivery activity, scheduling, delivery and routing issues with external customers and contracted drivers. Position involves heavy phone contact between external customers and contracted drivers. In addition, the position is responsible for billing and data entry tasks. At RXO, we believe that our success depends on our ability to provide the highest level of support and solutions to our customers.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you'll do on a typical day:

• Assemble multiple routes for customer orders within a market
• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve any customer issues, complaints and answer questions
• Monitoring progress of delivery routes
• Customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee all unloading processes of returning routes at days endWhat you need to succeed at RXO:At a minimum, you'll need:
  • Experience with Microsoft Office products such as Word, Excel, PowerPoint and Outlook It'd be great if you have:
    • High school diploma or equivalent
    • 1-year related experience including call center experience
    • Strong customer service skills and the ability to satisfactorily resolve issues
    • Solid ability to multitask with exceptional organizational skillsThis job requires the ability to:
      • Lift up to 25 poundsWe are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
        The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Keywords: RXO, South Bend , Associate Specialist, Logistics, Professions , Buchanan, Indiana