ServiceNow Platform Architect

Company: Aon Hewitt
Location: Chicago
Posted on: May 3, 2025

Job Description:

ServiceNow Platform ArchitectTo support our ongoing digital transformation, & foster innovation to drive towards sustained delivery in the most cost-efficient manner ServiceNow Platform Architect role becomes critical. This role will,

• play a crucial part to transition from APM to EA Pro, which involves evolving from a focus on individual applications to a broader strategy that aligns technology, business goals, and enterprise-wide processes.
• help in aligning IT and business objectives and ensuring that ServiceNow's capabilities are optimized across the organization.Aon is in the business of better decisions.At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.A ServiceNow Platform Architect will help achieve the following:
  • Holistic Vision and Strategy Alignment: Establish a unified vision for the entire enterprise, ensuring that ServiceNow platform initiatives support overall business objectives rather than isolated goals. Creates an architecture roadmap that aligns with strategic priorities, enabling a cohesive transformation.
  • Expertise in Frameworks and Standards: Platform Architect brings knowledge of established EA frameworks (e.g., TOGAF, Zachman), providing guidance in setting up structured processes, standards, and governance for technology and business alignment.
  • Enhanced Interoperability and Integration: Unlike APM, which focuses on isolated applications, EA promotes a more integrated environment across business units. Platform architect will ensure seamless interoperability, helping to design systems that work together effectively, enhance data flow, and improve business agility.
  • Risk Management and Compliance: Platform architects manage risks associated with complex system integration and data sharing. Implement robust governance practices, ensuring compliance with regulatory requirements across the enterprise.
  • Optimize ServiceNow's architecture: Ensure that all ServiceNow modules and workflows align with our broader enterprise architecture and business goals.
  • Drive platform utilization: Identify opportunities to use new features and modules within ServiceNow, such as ITSM, ITOM, EA (replacement of APM) and HR Service Delivery.
  • Reduce reliance on external consultants: Develop in-house expertise and knowledge-sharing, reducing dependency on third-party resources and cutting associated costs.
  • Institute technical governance to optimize platform performance and minimize long-term technical risk.Core Responsibilities:
    • Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve business goals.
    • Drives standardization and standard process platform management, enabling focus on value delivery.
    • Institute technical governance to optimize platform performance and minimize long-term technical risk.
    • Enable rapid upgrades to new features and innovation that drive new value.
    • Defines, guides, and supports the execution of technical governance processes.
    • Helps develop standards and practices for maintaining the ServiceNow architecture model.
    • Aids in developing standards and practices for maintaining the health of the ServiceNow platform.
    • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and standard process.
    • Ensures platform alignment with the business strategy.
    • Creates and maintains a detailed view of the existing architecture.
    • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
    • Resolves technical issues, including responding to defects.
    • Participates in process workshops.
    • Works closely with enterprise architecture team
    • Aids in migrating configuration across instances.
    • Position ServiceNow as the system of action to enable the integrated digital transformation roadmap.
    • Work with teams to optimize delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.Required Experience:
      • 10+ years' ServiceNow experience preferred.
      • Thorough knowledge on workflows, tables, script, flow designer and integration hub.
      • Good communication & people skills with ability to work with diverse and remote teams.
      • Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.
      • Expert level understanding of client side and server-side scripting - business rules, script actions, script includes.
      • Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA)
      • Expert understanding of ITIL frameworkEducation:
        • Bachelors/Masters in Computer Science or minimum years of experience.How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Pay Transparency Law:The salary range for this position (intended for U.S. applicants) is $101,400 to $150,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.#LI-NS1#LI-HYBRID2553514
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Keywords: Aon Hewitt, South Bend , ServiceNow Platform Architect, Professions , Chicago, Indiana