Customer Service Agent - SBN
Company: Allegiant Airlines
Location: South Bend
Posted on: January 16, 2020
This position is responsible for providing customer service to all
customers, including scheduled or charter services. Customer
Service agents must be attentive to the customer's needs, politely
handling their inquiries promptly, and completing the required
transactions per company policy and procedures
Visa Sponsorship Available: No
Combination of Education and Experience will be considered. Must be
authorized to work in the US as defined by the Immigration Act of
1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Years of Experience: Minimum one (1) year Customer Service
Effective communication skills, both verbal and written.
Ability to work efficiently under time constraints.
Must be at least 18 years of age and possess a valid driver s
Able to attend required training.
Basic computer skills and ability to use general office
The ideal candidate must be people oriented, highly motivated with
a positive and friendly attitude.
Process tickets, check baggage, monitor carry-on baggage for size
and quantity, and assign seats.
Provide information on arrival and departure times, boarding
procedures, carry-on regulations, and seat assignments.
Handle denied boarding situations, solicit volunteers,
re-accommodate customers and provide hotel, meal, and taxi vouchers
when appropriate Ensure compliance with FAA, Allegiant Air and
Enforce safety/security measures and monitor sensitive safety
Assist Customers with special needs, i.e., Customers who need
assistance in boarding Ad hoc assignments as requested by the Lead
or Supervisor Complete required reports Meets arriving flights at
baggage carousel to ensure proper handling of bags Monitors baggage
carousel for unclaimed baggage.
Stores unclaimed bags in Baggage Service Office until claimed or
turned over to System Baggage Services.
Handles delayed baggage issues, ensuring a written report is
completed and follows up with customers until the bag is located,
or the file is sent to Systems Baggage Services.
Inform customers of Allegiant Air policies and procedures, re:
lost, damaged, or replacement baggage and pilferage claims.
Provides consequential expenses to applicable customers when there
is a delayed bag.
Ensure delivery of baggage to the affected customer for late
arriving or miss-loaded bags.
Follow-up with customers regarding lost baggage, replacement of
damaged bags, car seats, strollers, etc.
Trace loaner wheelchairs, car seats, etc.
Track replaced, damaged, and miss-loaded baggage Assists with lost
and found articles.
Other duties as assigned.
The Physical Demands and Work Environment described here are a
representative of those that must be met by a Team Member to
successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team
Member is regularly required to stand, sit, talk, hear, see, reach,
stoop, kneel, climb and use hands and fingers to operate various
types of tools and equipment (i.e. hand trucks, carts, ramps, tugs,
etc.). May be required to lift, push, pull, or carry up to 300 lbs.
May be required to work various shifts/days in a 24-hour situation.
Regular attendance is a requirement of the role. Exposure to
heights, small spaces, extreme noise (i.e. airport with planes,
vehicles, and other machinery), temperature, wind, and light
fluctuations. Ability to work in a confined area as well as the
ability to crawl in and out of small spaces for extended periods of
time. Ability to wear personal protective gear. Some travel may be
a requirement of the role.
Equal Opportunity Employer: Disability/Veteran
For more information, see Allegiant.com/careers
Keywords: Allegiant Airlines, South Bend , Customer Service Agent - SBN, Sales , South Bend, Indiana
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