Lead Retail Sales Consultant

Company: Comcast
Location: Granger
Posted on: February 23, 2021

Job Description:

Job Summary

Responsible for delivering a best in class experience for customers and employees in our stores. Achieves own goals and acts as an extended leadership team member for the store. Cultivates relationships with shoppers and team members with their technology, product and sales knowledge. Assists with onboarding and coaching of new team members. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Job Description

Core Responsibilities

* Assumes leadership role with customers and sales consultants sharing and demonstrating product, service and sales know-how, delivering a superior experience every time. Fosters and emulates sales excellence, professionalism, customer engagement and integrity.
* Operates as a sales floor leader ensuring sales floor standards are met and observes and coaches sales consultants to deliver a superior store experience. Identifies coaching and training opportunities and partners with key stakeholders to address.
* As needed, steps in to meet or exceed sales quotas for the store in an accountability-based culture.
* Ensures all customer facing technology is functional to optimize sales opportunities, store and employee experiences. Escalates issues to store management as appropriate.
* As directed by store management, supports daily sales floor responsibilities including staffing, scheduling, huddle and dress code compliance.
* Owns new hire experience including onboarding, training and development for technology, tools and process. Consistently strives to enhance the new hire experience and partners with store management on key initiatives and ideas.
* Serves as signatory of verification of inventory counts as well as finance and operational audits in absence of store management. Identifies inventory count issues and escalates to Store Management as appropriate.
* Serves as signatory on daily cash management and sales verification when Store Management is not available.
* Assumes team leadership role with customer service escalations, employee needs and operational requirements when Store Management is not available. Supports the cycle count and inventory receiving process in similar circumstances.
* Audits the execution of store policies and procedures such as retention, payments, equipment, sales integrity and revenue assurance to support a high performing store experience.
* Consistently exercises independent judgment and discretion in delegated leadership work assigned.
* Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, South Bend , Lead Retail Sales Consultant, Sales , Granger, Indiana