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Front Desk Agent

Company: DoubleTree by Hilton Hotel
Location: South Bend
Posted on: November 19, 2021

Job Description:

The DoubleTree by Hilton Hotel in the heart of downtown South Bend is looking for a Front Desk Agent to join our team. While working at the Front Desk, our agents displays the genuine warmth and authentic approach that is the first impression our guests have and sets the tone for their entire stay. They read cues, anticipate our guests' needs, and look for ways to delight them. They enjoy making wonderful memories for the family on vacation or the client at a conference, tailoring their service to the unique needs of the guests.Educational Requirements

  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience preferred.
  • Hilton Onq System Experience preferredPhysical Requirements:
    • Flexible and long hours sometimes required.
    • Light work -Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push) pull or otherwise move objects.
    • Ability to stand during entire shift.Mental requirements:
      • Must be able to convey information and ideas clearly.
      • Must be able to evaluate and select among alternative courses of action quickly and accurately.
      • Must routinely meet deadlines.
      • Must be effective in handling problems in the workplace, including anticipating, preventing) identifying and solving problems as necessary.
      • Must be effective at listening to) understanding, and clarifying the issues raised by co-workers and guests.
      • Must be able to work with and understand financial information and data, and basic arithmetic functions.
      • Must be able to multi task.Responsibilities:
        • Approach all encounters with guests and employees in a friendly, service-oriented manner.
        • Maintain high standards of personal appearance and grooming) which include wearing the proper uniform and nametag when working.
        • Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
        • Comply at all times with DoubleTree by Hilton standards and regulations to encourage safe and efficient hotel operations.
        • Maintain a warm and friendly demeanor at all times.
        • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
        • Greet and welcome all guests approaching the Front Desk in accordance with DoubleTree by Hilton Brand standards.
        • Maintain proper operation of the PBX console and ensure that all hotel standards are met.
        • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
        • Follow all cash handling and credit policies.
        • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
        • Be familiar with hospitality terminology.
        • Have knowledge of emergency procedures and assist as needed.
        • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
        • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.DoubleTree by Hilton South Bend is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Job Types: Full-time, Part-timePay: From $13.00 per hourBenefits:
          • 401(k)
          • Dental insurance
          • Employee discount
          • Health insurance
          • Life insurance
          • Paid time off
          • Vision insuranceSchedule:
            • 8 hour shift
            • Day shift
            • Monday to Friday
            • Night shift
            • Weekend availabilityWork Location: One location

Keywords: DoubleTree by Hilton Hotel, South Bend , Front Desk Agent, Sales , South Bend, Indiana

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