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Front Desk Agent

Company: Comfort Inn
Location: La Porte
Posted on: November 19, 2021

Job Description:

We are searching for a courteous and professional employee that can work independently. Looking for an employee that has great customer service skills and goes above and beyond answering any questions a guest may have about the hotel or local area.Reporting to the Front Desk Manager, the Front Desk Agent will be responsible for providing guests with a positive first and last impression, and will provide consistent excellent customer service. A Front Desk Agent greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local entertainment, restaurants or transportation, maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment.Essential Duties & Responsibilities

  • Responsible for providing quality guest services that include check-in and check-out and message service
    • Review arrivals noting special requests, blocking rooms as needed
      • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
        • Follow established key control policy
          • Knowledgeable of immediate area, services, attractions, and events
            • Performs all other duties as directed by manager. Other Department related duties as become necessary
              • Maintains a professional and high quality service oriented environment at all times
                • Keep desk/office areas well-stocked, clean, and tidy.
                  • Check on following items regularly - coffee pots are full, bathrooms, pool, fitness and breakfast area. Keep areas cleaned and lobby floor mopped if necessary
                    • Request repair services as needed by completing the repair order sheet
                      • Required to do laundry in down time
                        • Works closely with the Housekeeping Department to improve guest services and foster cross departmental communication
                          • After each shift, count your drawer prior to leaving, fill out the Cash Log, complete shift report, do a final bucket check and notify the next person of your shit's summary
                            • Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training.
                              • Complete all items on appropriate checklist by end of shiftJob Types: Full-time, Part-timePay: $11.00 - $12.00 per hourBenefits:
                                • Employee discount
                                • Flexible schedule
                                • Paid time offSchedule:
                                  • 8 hour shift
                                  • Day shift
                                  • Holidays
                                  • Monday to Friday
                                  • Weekend availabilitySupplemental Pay:
                                    • TipsCOVID-19 considerations:To keep our employees safe we have placed a barrier at the front desk and provide face coverings, gloves, and sanitizer. We also encourage our guest to use face coverings in all public areas of the hotel. Body temperature is measured at start of shift.Education:
                                      • High school or equivalent (Preferred)Experience:
                                        • Hotel experience: 1 year (Preferred)Shift availability:
                                          • Day Shift (Preferred)
                                          • Night Shift (Preferred)Work Location: One location

Keywords: Comfort Inn, South Bend , Front Desk Agent, Sales , La Porte, Indiana

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