Front Desk Agent (7am - 3pm)

Company: Springhill Suites
Location: Benton Harbor
Posted on: September 21, 2022

Job Description:

Springhill Suites by Marriott is looking for dedicated Front Desk Associates to be part of our hotel team. Job Summary: The ideal candidates must be customer service oriented, positive, passionate, a team player, willing to work a flexible schedule including; weekdays, weekends, nights, and holidays. Must be reliable and be willing to work in a fun, professional, fast-paced environment. Job Responsibilities include: This person should be responsible, organized, and able to feel empowered to make decisions on your own. Greeting and registering guests. Performs room blocking, checking guests into and out of the hotel. Navigate guests around local area; providing guests with accurate directions invoking discovery with recommendations for shopping, sight-seeing, eating and socializing. Showing empowerment resolving guest challenges and taking appropriate action to ensure 100% guest satisfaction. Remaining calm and professional when dealing with guests. Processing payments according to procedures including authorization of all credit cards. Ensuring all cash, and credit cards balance at the end of each shift. Professionally and politely answer questions and respond to any guests needs. Communicates internally with other departments when necessary to resolve a guest concern or request. Be apart of the team that helps keep front desk area and facility clean, which is not limited to: sweeping, moping, dusting, cleaning windows, and/or trash removal.

Job Requirements: Dealing with Cash and Credit Cards on a daily basis Possess a positive and outgoing demeanor. Must have a natural talent for wanting to help people with problems no matter how large or small. Providing guests with friendly and positive service. Remaining calm and professional when dealing with guests. Ability to stand for 8 hours at a time, walk around the hotel and assist guests with luggage. Be able to lift up to 25lbs. High school Diploma or equivalent.Job Types: Full-time, Part-timePay: From $12.00 per hourBenefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Vision insuranceSchedule: 8 hour shift Day shift Evening shift Holidays Night shift Overnight shift Weekend availabilityWork Location: One location

Keywords: Springhill Suites, South Bend , Front Desk Agent (7am - 3pm), Sales , Benton Harbor, Indiana